I contacted the hotel a day in advance through the backend to ask about airport pickup, and they told me to add them on WeChat so they could send me a form. However, after I added them, no one sent me the form that day. The next day, I asked about pickup for that day, and the hotel replied that they couldn't provide it. Honestly, I visit Xishuangbanna every year, and no matter which hotel it is, they always offer free airport pickup even if you contact them on the day of arrival. This hotel, though, their front desk staff had a terrible attitude, especially since I had contacted them a day in advance. That evening was the Lantern Festival, and I couldn't even get a taxi at the airport. It took me over half an hour to finally get a car. Although the hotel is in Gaoshan, it's very far from the night market, making it inconvenient to get around. The most outrageous thing was that when I went out for breakfast in the morning and came back at 11 AM (which was before check-out time), my key card wouldn't work. This is the worst hotel experience I've had in Xishuangbanna. The front desk staff's attitude was extremely poor. There are so many hotels in Xishuangbanna with great service and attitudes. I genuinely do not recommend this one.
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