Mercure Xishuangbanna Tropical Flower Garden

Five-star review! The Mercure Xishuangbanna Tropical Flower and Plant Garden is fantastic! The front desk service was perfect, the staff were not only good-looking but also super enthusiastic, offering welcome tea upon arrival. When I wasn't feeling well during my stay, Ms. Yang thoughtfully brought me hot water and even specially prepared and delivered congee. This kind of heartwarming service really touches you. The room was spotless, and the breakfast was diverse and delicious. It's super convenient for visiting the botanical garden – definitely my first choice for future trips!

This hotel is part of the HUAZHU group and is centrally located, just a short walk from the Flower Garden. There are also plenty of restaurants nearby. On our first day, we encountered a tour group checking in, and the front desk kindly moved us to a different floor and upgraded us to a 'Guest Twin Room,' which coincidentally was the room type we had booked for the following two nights anyway. The beds were very comfortable, but I really disliked the pillows. They were all soft pillows, but somehow felt quite firm when used, nowhere near as good as a latex pillow or one with a bit of buckwheat filling. [Attached: Photo of the main entrance of the Flower Garden and dishes from a well-known local restaurant nearby called Guhua Roasted Chicken.]

The room was clean and well-equipped. The front desk staff was incredibly helpful and friendly. I'd definitely stay here again if I have the chance!

My overall experience was a mixed bag – started with a pleasant surprise but then a series of frustrating issues, so I won't be returning. The pros: the complimentary wine for members was a great perk. The location is convenient; it's about a 15-20 minute drive to the airport and nearby villages by taxi. The front desk staff were nice and responded reasonably quickly. Since it was the off-season, I had requested a quiet room on a higher floor, and they upgraded me from a Superior Room to a Deluxe Room for free. Later that day, I noticed the Deluxe Room was cheaper, and the front desk helped me change the room type for the next two nights as well. The room's hardware was decent, and the mattress was quite comfortable. However, this stay had several issues, the most frustrating being the hygiene. The first upgraded room had a very strong smell in the bathroom, and there were unidentified hairs in the sink, so I had to change rooms. In the new room, I found the outer pane of the balcony glass was shattered. The hotel kindly upgraded me again to a Guest Room, but the bathroom still had a pungent odor. I specifically asked the front desk to have the cleaning staff pay extra attention to it, but it didn't improve. There were many unseen tiny bugs in the bathroom, and my mom and I kept getting bitten when using the toilet. I got 7 bites on my arm, which was very annoying. Then there was the unresolved AC issue. I had asked the front desk in advance to adjust the AC so it wouldn't blow directly on me, but no one came to fix it. After I reported it again, the AC actually developed a noticeable buzzing noise. When I reported it again in the evening, I was told the engineering department had left for the day. For the last night, I was too tired to bother changing rooms again, and it was a terrible night: closing the door made the indoor unit noisy, opening the door made the outdoor unit noisy, and turning off the AC made it stuffy and hot. I barely slept at all. One last minor issue: the shower water was soft, the showerhead had low pressure, and the hairdryer wasn't a high-speed one, so the airflow was weak. Upon checkout, the front desk acknowledged the many problems and offered a toiletries set, mosquito repellent, sachets, and a fridge magnet as an apology. It's clear the hotel wants to create a chic atmosphere, but the hygiene control is inadequate, the staff are slow and inefficient, and there are too many lapses in detail, making the overall stay quite troublesome.

🌟🌟🌟🌟🌟 Top-notch Review | Mercure Xishuangbanna Tropical Flowers and Plants Garden Hotel | A Must-Stay Hidden Gem! 🌟🌟🌟🌟🌟 I have to give Mercure Xishuangbanna Tropical Flowers and Plants Garden Hotel a perfect score! Choosing this hotel was the best decision of my trip to Xishuangbanna! The service, ambiance, and food are all flawless, the cleanliness is impeccable, and parking couldn't be more convenient. This is definitely the pinnacle of accommodation in Xishuangbanna! 🌟 **Exceptional Service** The entire staff was incredibly warm and attentive, greeting me with smiles from check-in to check-out. Check-in was smooth and efficient, they proactively offered welcome drinks, and even shared helpful tips for local attractions. Daily housekeeping was meticulous, keeping the room spotless, and any requests were met with lightning-fast responses. I felt completely at home throughout my stay – the attention to detail was outstanding! ✨ **Superb Environment** The hotel's public areas are incredibly well-designed, blending Southeast Asian charm with French romance. Lush greenery is thoughtfully placed, creating a warm yet sophisticated atmosphere. My room was spacious and bright with excellent natural light. The bedding was soft and comfortable, and the soundproofing was fantastic – I slept soundly all night long. It's right next to the Tropical Flowers and Plants Garden, within walking distance, offering a peaceful retreat from the hustle and bustle. The experience was truly elevated! 🍽️ **Amazing Food** The breakfast spread was incredibly rich, perfectly combining local specialties with Western dishes. The freshly cooked rice noodles were fragrant and delicious, the local congee was refreshing and comforting, and the croissants were flaky and buttery. Every bite was a delightful surprise. The staff actively refilled dishes and provided attentive service throughout, making for a truly satisfying dining experience! 🧹 **Impeccable Cleanliness** This was the most pleasant surprise! The room was spotless, the bedding was pristine white and odor-free, and the bathroom was clean with excellent wet/dry separation and thorough disinfection. Even the corners were perfectly clean. The hygiene standards were rigorously maintained, almost to a fault, making it absolutely reassuring for anyone particular about cleanliness. I felt safe and comfortable! 🚗 **Super Convenient Parking** The hotel has its own dedicated parking lot with ample spaces. For those driving, you can park directly without having to search for a spot, which is incredibly friendly for self-driving tourists! 📍 **Excellent Location** Located adjacent to the Tropical Flowers and Plants Garden, and only about a ten-minute drive from the airport and high-speed rail station, making travel and sightseeing incredibly convenient. In summary, Mercure Xishuangbanna Tropical Flowers and Plants Garden Hotel is one of the best hotels I've ever stayed in. The service, environment, food, cleanliness, and parking are all beyond reproach. It's an absolute must-stay choice when visiting Xishuangbanna! Highly recommended – I'll definitely stay here again on my next trip to Xishuangbanna!

An excellent experience. The fruit tea in the lobby was delicious, and the service was incredibly thoughtful. They proactively offered local travel tips and recommendations for good food and fun activities nearby. Breakfast was also distinctive; the coconut milk was especially tasty, and the noodles were good too. Overall, it's definitely worth staying here.

The room was very spacious, and the terrace was comfortable. The location is excellent, avoiding the crowded tourist streets. The BBQ in the nearby village was delicious; we ate it for two days straight. I have a suggestion though: the hotel's breakfast staff, especially those in the hot food section, should wear masks and gloves. Also, there were small bugs and flies in the salad and fruit areas, so a solution should be found to address that.

I moved here after staying in Xishuangbanna Gasa for 3 days. The traffic there was driving me crazy, so coming here was a welcome change – much quieter and more comfortable. The room amenities were practical and standard. The only minor issue was a slight odor in the bathroom, otherwise, everything was great. Recommended!