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Verified reviews
Location4.4
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(959)
Positive reviews(930)
Reviews with photos/video(315)
Near shopping area(98)
Convenient for shopping(90)
Friendly front desk staff(79)
Convenient parking(38)
Well decorated(35)
Well designed(30)
Offers pick-up/drop-offs(21)
Great swimming pool(18)
Negative reviews(29)
Gavin Crombie
Tropical Rainforest Double Bed Room (Thai Imported Natural Latex Mattress And Neck Pillow, Smart Toilet)
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 28, 2025
Second time we have stayed and everything was as perfect as last time - this is an ideal place for a stay in Xishuangbanna. Very friendly and welcoming people.
Response from Property: 您的滿意是我們的小幸福。我們懷着感恩之心,唯有以更貼心.更為細緻周到的服務來回饋您如此厚愛。再次感謝您的喜歡,祝您天天開心,事事如意!
Guest User
Tropical Rainforest - Twin Room With Thai Latex Mattress And Pillow, Smart Toilet
Stayed in May 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jun 13, 2024
We fell in love with the hotel and Xishuangbanna so we ended up extending our trip. Since this hotel was perfectly located and the owners were so nice, we also decided to stay in the same hotel and we have no regrets.
Response from Property: Dear customer, thank you very much for your review of our inn! We are very happy to bring you such a wonderful experience during your trip to Xishuangbanna. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Looking forward to visiting again!
Guest User
Elephant Valley Seclusion - Prime Twin Room With Thai Latex Mattress And Pillow, Smart Toilet
Stayed in Jun 2024
Solo travellers
13 review
3.2/5
Posted on Jul 14, 2024
The location itself comes with its drawbacks, its close to the night market but in a part of the city that is very noisy and crowded with narrow streets. Traffic is incredibly slow and dangerous. There are other hotels close to the night market in quieter areas.
The service and cleanliness was good, though some stains in my sink were present during the stay. One day the very present smell of burning rubber or plastic came into my room though, not sure if it’s incidental or happens to the hotel often.
Staff were friendly. And were reliable.
Nothing too unique with the amenities provided. Water, towels, though a toilet with automated bidet was nice.
Response from Property: Dear customer, thank you very much for your review of our inn! We are very happy to bring you such a wonderful experience during your trip to Xishuangbanna. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Looking forward to visiting again!
Guest User
Special Queen Room
Stayed in Nov 2023
Solo travellers
9 review
4.2/5
Very Good
Posted on Dec 13, 2023
My room was clean and beautifully decorated, and the front desk lady added me to her Wechat in case I needed anything. There was a hassle several hours after check-in, late at night, when she needed a photo of my last entry stamp to China, which was several years ago, and she kept demanding "the other ones", and I tried to explain they only need the most recent stamp, not ALL of them. It took way too long for her to understand that I hadn't been outside of China since 2019, so it seems they aren't used to having foreign guests. During check-in, we used a translation app to communicate. The location is convenient, in the market but on a street that isn't quite as busy, so it isn't too loud at night, and there are many restaurants nearby. The swimming pool didn't have any water in it, so that should have been listed on the hotel's information instead of showing photos of a pool with water in it and then me being disappointed after seeing an empty pool upon arrival.
Response from Property: Dear customer, thank you very much for your high evaluation of our inn! I am very happy to bring you such a wonderful experience in Xishuangbanna. Satisfaction is just the starting point, and surprise and touching are our ultimate goal. It is fate to be together. I look forward to seeing you again!
Beke
Tropical Rainforest Double Bed Room (Thai Imported Natural Latex Mattress And Neck Pillow, Smart Toilet)
Stayed in Apr 2024
Solo travellers
4 review
4.5/5
Great
Posted on Jul 10, 2024
the hotel is located very close to the night market, lots of shops, restaurants and other hotels. Most attractions in the city can be reached by foot.
The room itself is completely alright, and the balcony is a great add-on. Setting up the wifi was a little difficult but the girl at the front desk helped me immediately. There are also traditional dresses that can be borrowed and worn for free, which i highly recommend doing at least once.
The pool looks very inviting, but I myself didn't use it.
I would definitely stay here again, as it has a very convenient location and pretty good service.
Response from Property: 親愛的顧客您好,非常感謝您對我們客棧的評價!很高興能給您的西雙版納之行帶來如此美好的體驗,滿意衹是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。期待再次光臨!
dissatisfied
Tropical Rainforest - Twin Room With Thai Latex Mattress And Pillow, Smart Toilet
Stayed in Jun 2024
Solo travellers
9 review
5.0/5
Outstanding
Posted on Jul 22, 2024
A bit noisy but great location
Response from Property: 親愛的顧客您好,非常感謝您對我們客棧的評價!很高興能給您的西雙版納之行帶來如此美好的體驗,滿意衹是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。期待再次光臨!
Guest User
Elephant Valley Seclusion - Prime Double Bed Room With Thai Latex Mattress And Pillow, Smart Toilet
Stayed in Jun 2023
Couples
6 review
3.0/5
Posted on Aug 13, 2023
Pick-up Service from the railway station was very good.
Response from Property: 親愛的顧客您好,非常感謝您對我們客棧的高度評價!很高興能給您的西雙版納之行帶來如此美好的體驗,滿意衹是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。期待再次光臨!
Guest User
Tropical Rainforest Double Bed Room (Thai Imported Natural Latex Mattress And Neck Pillow, Smart Toilet)
Stayed in Dec 2022
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 12, 2023
Authentic style accommodation that was surprisingly quiet and very comfortable with added bonus of a heated toilet seat!
Response from Property: Thank you.Welcom next time!
Guest User
Tropical Rainforest Double Bed Room (Thai Imported Natural Latex Mattress And Neck Pillow, Smart Toilet)
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
It was beyond my expectations. The decoration was so luxurious, even with rosewood. The owner was so attentive. The location was so good. It was next to the Pineapple Hotel, only three minutes away from the Lancang River, and only 500 meters away from the Starlight Night Market. The mattress and pillow were comfortable, latex. I give a big thumbs up. It was great for people like me who have trouble sleeping. The service was also very considerate. They explained everything to us, which helped us avoid pitfalls.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your evaluation of our inn! We are very happy to bring you such a wonderful experience during your trip to Xishuangbanna. Satisfaction is only the starting point, surprise and touching are our ultimate goal. Being able to be together is fate. Looking forward to seeing you again!
Guest User
Tropical Rainforest - Twin Room With Thai Latex Mattress And Pillow, Smart Toilet
Stayed in Jun 2024
Family
28 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Hotel perfectly located in the central area.
Great swimming pool but especially the underground parking which ensures the safety of your car
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your review of our inn! We are very happy to bring you such a wonderful experience during your trip to Xishuangbanna. Satisfaction is only the starting point, and surprise and touching are our ultimate goals. Being able to get together is fate. Looking forward to visiting again!
Guest User
Tropical Rainforest - Twin Room With Thai Latex Mattress And Pillow, Smart Toilet
Stayed in May 2024
Family
5 review
2.2/5
Posted on Jun 22, 2024
I originally chose this hotel because it had a swimming pool, but when I arrived, I was told that it rains all the time in the rainy season and the outdoor swimming pool is not clean. I asked if I could clean it now, but I was told that the staff were not here and were in another store. . . The hotel was originally okay, but it was really disgusting to have a decorative swimming pool to trick customers into coming in.
Original TextTranslated by Google
Response from Property: ,
Anonymous User
Tropical Rainforest Double Bed Room (Thai Imported Natural Latex Mattress And Neck Pillow, Smart Toilet)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The hotel is right next to the Gaozhuang Pineapple Hotel. It is a very cost-effective hotel in a quiet area. The pure solid wood furniture has a texture. The service attitude of the front desk lady is super good. I was deeply impressed and will recommend it to my friends.
Hygiene: ⭐⭐⭐⭐⭐
Environment: ⭐⭐⭐⭐⭐
Service: ⭐⭐⭐⭐⭐
Book two nights to pick up at the airport or station: ⭐⭐⭐⭐⭐
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your evaluation of our inn! I am very happy to bring you such a wonderful experience in Xishuangbanna. Satisfaction is just the starting point, and surprise and touching are our ultimate goal. It is fate that we can get together. I look forward to seeing you again!
Guest User
Golden Buddha Sanctum - Tub Duo Suite With Thai Latex Mattress, Smart Toilet, Children's Tent, Mini Fridge, TCL Purifier
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 27, 2024
First of all, I have to praise the beautiful girl at the front desk. She spoke softly and provided professional service. Her kindness made us feel very warm. The TV in the room didn't work. After calling, the girl came to the room immediately to teach us how to use it. It was very considerate. The hotel is a few minutes' walk from the Xingguang Night Market, which is convenient and quiet. The room layout is very reasonable and worth staying.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your evaluation of our inn! I am very happy to bring you such a wonderful experience in Xishuangbanna. Satisfaction is just the starting point, and surprise and touching are our ultimate goal. It is fate that we can get together. I look forward to seeing you again!
Landiexuan
Special Queen Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 17, 2024
It's pretty good, with the Xishuangbanna Dai style. I like the balcony the most. Overall it's good and cost-effective.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your evaluation of our inn! I am very happy to bring you such a wonderful experience in Xishuangbanna. Satisfaction is just the starting point, and surprise and touching are our ultimate goal. It is fate that we can get together. I look forward to seeing you again!
Senmeimei
Special Queen Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The room was very clean and it was a good value for money experience. I took my kids out to play. There was a playground and a swimming pool. The kids had a lot of fun and kept saying they would stay here again in the future. The front desk and guest room service were very good and they responded to every question. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your evaluation of our inn! I am very happy to bring you such a wonderful experience in Xishuangbanna. Satisfaction is just the starting point, and surprise and touching are our ultimate goal. It is fate that we can get together. I look forward to seeing you again!