Guest User
January 31, 2023
The hotel is very nice and food is great. I was there for a wedding and in general the service is good. I was not happy with what happend after checking out. I was about drive to the exit when I was approached by the front desk personnel to tell me that two hand towels were stained with makeup (which is true, not too bad though) and that I had to pay for them. Since I was in a rush, I complied but this is outrageous. I have travelled all over the world and this rarely happens in pricey hotels, trust me. $370 MXN for 2 hand towels... this is a lot of money. Also I only had one coffee mug in my room and they were also telling the other one was missing, which I told them, yes, since I arrived.