This hotel is generally fantastic, but first, let's address the shortcomings:
1. **Remote Location:** It's quite a drive. Even without traffic, allow at least 3 hours to get from the base of the mountain to Huanglong Jiuzhai Station.
2. **Dirty Bay Window & Chair Cushions:** The bay window and chair cushions definitely need a deep clean; they had a lot of stains.
3. **Missing Afternoon Tea Items:** The afternoon tea menu was much smaller than what was shown in the booking interface. Items like pudding and potato wedges were missing. We weren't informed about this proactively. I only noticed it when comparing photos from other guests to the listed menu, and indeed, items were missing. I didn't press the butler on it, but it would be good to be informed upfront about such changes.
4. **Kettle Design Flaw:** I suggest changing the design of the kettle. When the water boils and you lift the kettle, the steam from the lid can easily scald your hand.
5. **Lackluster Souvenir:** It would be nice to offer a more unique souvenir. Leaving without one felt a bit abrupt. It doesn't have to be expensive, just a small thoughtful gesture.
6. **Afternoon Tea Restaurant & Pool Need Upgrade:** The afternoon tea restaurant, especially the pool area, didn't feel very high-end. If there's a budget, an upgrade would be beneficial.
Now for the positives:
1. **Outstanding Design & Quality:** The overall style, design, hard furnishings, soft furnishings, materials, and choices all complement the environment beautifully and have a high-quality feel. It's truly impressive!
2. **Excellent Staff:** The hotel staff are genuinely warm and friendly without being overly intrusive. The shuttle drivers were particularly enthusiastic and helpful.
3. **Delicious & Generous Food:** Both the late-night snack and breakfast were delicious and served in generous portions. They put a lot of thought into it. It's a shame I didn't get to try a full meal due to time constraints, but I'll make sure to next time.
4. **Surprising Amenities in Cabins:** I was genuinely surprised to find underfloor heating in the log cabins, and the hot water supply was excellent. I heard each room has six water heaters, which is fantastic and ensures a very comfortable stay for guests. I really didn't expect such good conditions at the mountaintop!
Besides these four advantages, there are many other highlights. In summary, it's a very thoughtful and impressive destination. Highly recommended!
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