Grand Rezen Jiuzhaigou Resort Reviews

Response from Property: Dear Guest, we sincerely apologize for the unpleasant experience you had during your stay. Traveling with children on a long journey should have been relaxing, but instead, you encountered a series of unpleasant incidents. We fully understand your disappointment and sincerely apologize. Regarding the points you mentioned, we would like to provide an objective explanation and share our optimization plans: 1. Regarding the shuttle bus drop-off point: The hotel's shuttle bus stops at Moon Bay Parking Lot, only 100 meters from the hotel, a one-minute walk. It is one of the closest hotels to the shuttle bus stop along the scenic route. Many Ctrip booking customers inquire about the drop-off point in advance, and the online page clearly indicates the drop-off point. The failure to announce the hotel name at the stop is a dereliction of duty by the bus driver. The transportation fleet is not under the hotel's management. We have since contacted the person in charge of the transportation fleet and requested that all buses announce the names of nearby hotels at each stop. Additionally, parking lot staff will be arranged to guide guests with luggage or children to avoid hasty disembarkation. 2. Misunderstanding Regarding Front Desk Reception and Points Booking: Ctrip points redemption is a platform-wide promotional activity that all hotel guests can participate in normally. The front desk will never discriminate against or neglect guests based on their use of points. We take your experience of a cold attitude from the front desk very seriously. We have reviewed the front desk surveillance footage from that day and organized etiquette and service training for all front desk staff, requiring them to be gentle and patient throughout the reception process, proactively informing guests of room upgrades, the surrounding environment, etc., to avoid making guests feel uncomfortable. At the same time, we have standardized butler service, prohibiting excessive sales pitches or soliciting five-star reviews under the guise of complimentary breakfast vouchers. All value-added services will only be objectively described and will not disturb guests' rest. 3. Room View, Noise, Light Blocking, and Breakfast Issues: We are very sorry that your assigned room is located near the equipment area and parking lot. The clutter outside the window, the noise from the equipment, the odor from the vegetable garden on the first floor, and the insufficient light blocking from the curtains seriously affected your rest at night. The loud noise from the air conditioner and exhaust fan could not compensate for the problem of opening the window, and the morning light woke you and your child early. This is a shortcoming in our room layout and hardware facilities. Going forward, we will uniformly install thicker soundproofing strips and blackout curtains in guest rooms near the equipment area, organize outdoor equipment storage areas, and regularly clean up sources of odor in the surrounding area. Guests will be informed of any differences in room views upon check-in; if they mind, they can be changed to a quieter room free of charge. For breakfast, we will add more non-spicy children's meals and optimize the taste of the dishes to meet the dining needs of families traveling together. 4. Regarding the delay of the scenic area shuttle bus: You booked the 8:00 AM scenic area shuttle bus but waited a long time without a bus, forcing you to walk 1.7 kilometers with your child. We sincerely apologize. On the morning of that day, there was temporary full-area traffic control at the scenic area entrance, and all hotel shuttle buses along the route were unable to pass; this was not solely due to our hotel's vehicle dispatching error. Our on-site staff failed to fully explain the reason for the control measures or provide a reasonable solution in a timely manner, only simply suggesting walking, which was an oversight in our service response. In the future, in the event of unexpected situations such as road closures, we will notify our guests in advance and prepare alternative transportation options, never directly requiring guests with young children to walk long distances; at the same time, we will provide real-time updates on scenic area road conditions to help tourists plan their itineraries in advance. We understand that you frequently stay at high-end five-star hotels, and we are deeply ashamed that our room facilities and service details failed to meet your expectations this time, disappointing you after traveling such a long distance. Your detailed and honest review helped us identify several management loopholes, and we have registered and rectified all issues. If you would like to leave your stay information via private message, we hope to offer you a private benefit to make up for this unpleasant experience. Thank you again for your honest feedback, and we wish you and your child a safe and smooth journey home!

Response from Property: 尊敬的客人，您好！感謝您選擇九寨溝麗呈華廷度假酒店並分享此次入住體驗。得知您對酒店的衞生狀況、設施配置與服務品質均給予認可，我們深感榮幸。酒店位於溝口，能夠為您前往九寨溝景區提供便利，也讓我們倍感欣慰。與此同時，您對早餐豐富度的肯定，也是對我們持續提升出品與服務體驗的鼓勵。感謝您的強烈推薦，我們將一如既往地保持高標準，期待在您下次出行時繼續為您提供舒適優質的入住體驗。

Response from Property: Dear Guest, Thank you for choosing to stay at the Jiuzhaigou Licheng Huating Resort Hotel and for sharing such a meticulous and sincere experience. We are delighted to know that you were satisfied with the cleanliness of the rooms, the comfort of your accommodations, and the quality of the bedding; we also appreciate your recognition of the complimentary breakfast. The hotel's proximity to the Jiuzhaigou Scenic Area provides convenience for your travel and saves you time and effort in terms of transportation, which we are honored to provide. Your satisfaction is our greatest encouragement, and we sincerely look forward to choosing us again on your next visit to Jiuzhaigou.

Response from Property: 尊敬的賓客：您好！非常感謝您對我們的支持與信任，我們將繼續秉承用心做事、細心服務的服務理念，讓您在麗呈華廷的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步，祝您開心每一天！

Response from Property: Dear Guest, Greetings! Please accept our warmest greetings from the Licheng Huating Resort Hotel! We are honored to have chosen you as our accommodation for your trip to Jiuzhaigou, and your satisfaction is our driving force. Thank you for sharing your experience and feelings with us. We sincerely hope to meet you again at the Licheng Huating Jiuzhaigou Resort in the near future, so that we can have the opportunity to provide you with even better service.

Response from Property: 麗呈尊貴的客人，您好！感恩遇見，感謝您的點評，我們沒有辜負您的選擇，能讓您滿意是我們最大的快樂。我們將繼續保持並優化，麗呈華廷全體員工期待與您再次相遇，願美好與您相隨！

Response from Property: 麗呈尊貴的客人，您好！感恩遇見，感謝您的點評，我們沒有辜負您的選擇，能讓您滿意是我們最大的快樂。我們將繼續保持並優化，麗呈華廷全體員工期待與您再次相遇，願美好與您相隨！

Response from Property: 麗呈尊貴的客人，您好！感恩遇見，感謝您的點評，我們沒有辜負您的選擇，能讓您滿意是我們最大的快樂。我們將繼續保持並優化，麗呈華廷全體員工期待與您再次相遇，願美好與您相隨！

Response from Property: 親愛的賓客：您好！非常感謝您對我們的支持與信任，我們將繼續秉承用心做事、細心服務的服務理念，讓您在麗呈華廷的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步，祝您開心每一天！

Response from Property: Dear Guest, we are deeply saddened by the details of your injury. First and foremost, we want to express our sincere apologies! 🙏 The bathroom layout issue you mentioned does exist. A deluxe family room is designed to accommodate multiple users simultaneously, but we overlooked the flow of movement in the design, causing significant inconvenience for you and your family during your washing and grooming process. Even more concerning is the metal tissue holder under the sink, which completely failed to consider impact safety, resulting in a large bruise on your thigh. This is a serious oversight on our part in ensuring the safety of our facilities. We have immediately removed all metal tissue holders in this room type and replaced them with built-in or padded designs, and we are also reassessing the bathroom layout optimization plan. We fully understand the difference in value for money and have included this case in our service quality review. We will strengthen the human-centered design of our facilities in the future. We apologize again for your injury and unpleasant stay. If convenient, please contact us privately so we can offer you formal condolences and compensation. We wish you a speedy recovery and a happy life.

Response from Property: Dear valued guest of Licheng Huating, thank you for your simple recommendation of our hotel! Our prime location allows you to sleep in after a long journey before heading to the scenic spots; after exploring Jiuzhaigou, you can enjoy a relaxing and comfortable stay at our hotel. Our facilities allow you to enjoy delicious food, beautiful scenery, sports, and entertainment without leaving the hotel. We look forward to your next visit and wish you a smooth and successful journey!

Response from Property: Dear valued guest of Licheng, it is fate that we meet in this vast sea of ​​people. It is an honor for all Licheng staff to serve you and receive your recognition. We will work harder to live up to your praise and look forward to meeting you again in Jiuzhaigou and gathering at Licheng Huating!

Response from Property: Dear Guest, Thank you for staying at the Jiuzhaigou Licheng Huating Resort Hotel. Your positive feedback is our greatest motivation. We will uphold the principle of putting guests first and provide the best service to all our customers. We welcome you to visit us again and wish you good health and all the best!

Response from Property: Dear Guest, Greetings! Please accept our warmest greetings from the Licheng Huating Resort Hotel! We are honored to have chosen you as our accommodation for your trip to Jiuzhaigou, and your satisfaction is our driving force. Thank you for sharing your experience and feelings with us. We sincerely hope to meet you again at the Licheng Huating Jiuzhaigou Resort in the near future, so that we can have the opportunity to provide you with even better service.