Hilton Jiuzhaigou Resort Reviews

Nice resort style hotel. Location is abit out of the way from jiuzhaigou valley. Hotel restaurant serves decent buffet

Lovely hotel! The morning views are gorgeous

Very nice hotel near Jiuzhaigou. Room is big and clean. Staffs are very polite and attentive. Hotel is serving international buffet at dinner and the selection is worth the price. Overall, if we come back to Jiuzhaigou, we will definitely choose this hotel again.

Very beautiful hotel, able to see mountains from hotel rooms. At night can see stars. It's beautiful decorated and It's located in a beautiful valley. Staffs are very friendly.

Beautiful resort in Jiuzhaigou Valley with a view of the mountains. What really stood out was the service, the hotel accommodated a change in our booking upon arrival as we had to adjust our itinerary. Li Xu (李旭）in guest services followed up for us and he also checked to make sure that the temperature in the room was comfortable. He also went out of his way to help us with a lost toy in the room. Thank you! The breakfast selection is good, the western food could be better but given the hotel is in a more remote area it’s to be expected.

This hotel provides the best service! Anna is so considerate and all the other staffs are friendly, highly recommended

Thank you to the receptionist at hilton, especially mr Andy who are very helpful. The facilities and room are very nice , however The restaurants ( breakfast, dinner buffets and western food ) are much lower standard than what you would expect from hilton.

Had a wonderful stay at Hilton Jiuzhaigou Resort! It is one of the most beautiful hotels that I’ve stayed. Room is nice and big. On a side note, I would like to convey my appreciation for the hospitality Mr Andy (Restaurant Manager) showed to my family. My family and I were having dinner at one of the restaurants outside of the hotel and it was a really bad experience - long wait for food (which they over promised), poor service and mediocre food. Hence, my dad went back to the hotel for another light meal+drinks and met Mr Andy and was casually chatting with him about the experience we had. Upon hearing his experience, Mr Andy was apologetic and wanted to make up for the poor experience - he didn’t have to be because it was not within the hotel’s purview. The next morning, he made a note to his team and ensured that my family had sufficient light bites to be taken to Jiuzhaigou. His hospitality is beyond amazing. Thank you Hilton and Andy for the great and memorable experience at your hotel.

We would like to thank Lesly Tan, the reception supervisor of Hilton Jiuzhaigou Resort. She makes us feel like returning home to a true friend who is approachable, generous, and kind. She would personally guide us when we asked for directions in Jiuzhaigou, and when we encountered issues with our bookings, she went above and beyond to assist us. Besides the breathtaking sights at Jiuzhaigou, we feel that our trip would not be complete without the beautiful stay at Hilton Jiuzhaigou Resort and the extraordinary encounter with Lesly. It was an unforgettable experience, and we would definitely be back again!

Excellent hotel. It is about 11 kilometres (7 miles) away from the Jiuzhaigo national park but there were always taxis or didi around and they charged between 40 and 45 yuan. I think what I liked the most is the decoration and choice of colour palette. Gold, light browns, silver and a hint of red. All very *******. The staff were super nice. They were not fluent in English but they are always willing to be helpful. A translation app is advisable if you have a non-standard request. I recommend the breakfast and buffet dinner - wide selection- as well as the a la carte restaurant (Simmer). Prices for food were very good value for money.

Beautiful hotel in JZG. Staffs are very friendly and accommodating too. Big breakfast selection. Love the huge bedroom too. Location is close to the park. Outside the hotel, there is a shopping area. Highly recommended.

The hotel didn’t quite meet the expectations set by its price or five-star claims. An additional issue was the persistent smell of smoke on the non-smoking floors throughout the 3 night stay, which was quite unpleasant. the front desk staff were friendly and helpful.

Positive review for the hospitality and kindness from Lesly and Ah Deng. Would recommend the hotel to anyone who is looking for a comfortable, convenient and pleasant stay near the Jiuzhaigou scenic area

Great room, just a small pity about the odd toilet door locking mechanism. Do note the area around the hotel is…quite dead (there’s not much to eat after sunset - caveat that this was in low season, in Dec 24). It’s also a short drive away from Jiuzaigou proper (about 10 minutes), so not right outside the entrance area. What really stood out was the extremely friendly and accommodating staff members who went out of their way to make us feel welcomed and at home. Special shout-out to Delia at the front desk for answering all the questions we had about the hotel, the area around, and Jiuzaigou itself. Would definitely recommend staying here if you have the chance to!