Quality Inn & Suites Prestonsburg Next to Mountain Arts Center

Discourteous Desk Clerk Representing Hotel When we checked in, our room refrigerator was not seeming to work properly. I went down to the desk to ask for another refrigerator because we had a lot of perishable food we had brought with us. She said she would tell her manager and they would look at it in the morning. I asked about what we would do with our food in the meantime, and her response, "Well, what do you want me to do about it?" I replied that she could get a refrigerator from an unoccupied room and trade it out. She said I will have to text my manager. She finally called some time after when we were getting ready for bed, and said there was nothing they could do tonight, but we could bring down our food and put it in the kitchen refrigerator. It was not checked the morning after as no one came into our room. Then, we had to go down to get washcloth because they left towels on the 3rd day and there was two of us. They did not even empty our garbage that was extremely full and obvious when you walked in the room. On the 4th day, they brought another set of towels, but did not even bother to make the bed on any day entering our room. We stayed 5 days/4nights. The breakfast food was not appetizing. Bacon was sitting in grease (no exaggeration) as well as the sausage, eggs had no taste, and the gravy was so salty. At least they had bagels & bread for toasting. The desk clerk was discourteous with every interaction. We always found her with a hood over her head sitting in the back & on her cell phone. No info provi

Friendly, helpful staff. Clean rooms. Comfortable beds. Check- in was easy and quick. Safe area next to the Mountain Arts Center. Will return. 😊

A hotel with smoking rooms! Yuck The hotel was dated could use a refresher but we were on the 3rd floor and something smelled terrible! I thought it was cigarettes the hotel said it could be coming up from the 2nd floor which is smoking rooms! Yuck like really

Carpet was rinkled badly in several places, soft spots in flooring, for some reason smoke detector batteries were pulled out but are hard wired in made no sense, web site said they had cribs call in advance to make sure was told yes they did and reserved one for my child when we arrived was told they don't offer cribs. Not a pleasant stay at all

The breakfast was always full, the staff was nice. This is our second year.

Truck depot with activity 24 hours, lots at night with beep beeping.