Pulai Springs Resort Reviews

Response from Property: Dear Guest,Thank you for taking the time to share such a detailed review of your stay.We’re pleased to hear that you enjoyed our spacious room, large swimming pool, friendly and helpful staff, and the warm hospitality provided by our team. It’s also encouraging to know that, overall, you had a good experience with us.At the same time, we sincerely apologise for the shortcomings you encountered. We appreciate your feedback regarding the cleanliness of the baby pool, the leaking shower, and the odour after the repair. Please be assured that your comments have been shared with our maintenance and housekeeping teams for immediate attention and improvement.We also apologise for the disappointment caused by the indoor playground admission and breakfast charges for children. We understand how upsetting this must have been, especially for your little ones. Your feedback regarding the signage and communication is greatly appreciated, and we will review how we can make this information clearer for our guests.Thank you once again for your valuable feedback and understanding. We hope to have the pleasure of welcoming you and your family back for an even better experience in the future.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your amazing review and for sharing your experience.We’re truly delighted to know that your first stay at Pulai Springs Resort exceeded your expectations. It’s especially rewarding to hear that you found our resort well maintained, enjoyed the spacious room, good breakfast, and excellent value for money.Thank you as well for your kind encouragement. We truly appreciate your support and will continue striving to provide memorable experiences while offering great value to our guests.We look forward to welcoming you back again on your next visit to Johor.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your outstanding review and perfect ratings.We’re delighted to hear that you had such an enjoyable stay with us. It’s wonderful to know that you loved our delicious breakfast with its wide variety of choices, our spacious rooms, well-equipped gym, and the swimming pools, which offered you a relaxing and enjoyable experience.Your kind words are truly appreciated and serve as great encouragement to our team. We look forward to welcoming you back to Pulai Springs Resort again soon for another memorable stay.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your wonderful review and for your continued support.We’re delighted to know that Pulai Springs Resort is one of your favourite places to relax and recharge. It’s wonderful to hear that you enjoyed the peaceful atmosphere, breakfast by the pool, and our large swimming pool—perfect for a refreshing swim every visit.We’re also thrilled that you had another enjoyable dining experience at Qing Palace and loved the delicious seafood. Your kind compliments will certainly be shared with our culinary team.Thank you for your loyalty and for choosing to stay with us so often. We look forward to welcoming you back again soon for another relaxing getaway.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your outstanding review and for choosing to stay with us again.We’re truly delighted to know that Pulai Springs Resort continues to be one of your preferred destinations. It’s wonderful to hear that the room layout, especially the outdoor sink, made your stay with your son more convenient. We’re glad those little touches added to your comfort.We’re also pleased that you enjoyed our large swimming pool, delicious food, friendly staff, and affordable rates. Your recommendation means a great deal to us and serves as wonderful encouragement for our entire team.Thank you once again for your continued support. We look forward to welcoming you and your family back for a third stay soon!Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your review and positive ratings.We’re delighted to hear that you had a good stay with us and enjoyed your dining experience at Qing Palace. It’s wonderful to know that you found the food enjoyable and would recommend it to other guests.Thank you for your kind support, and we look forward to welcoming you back again soon.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your wonderful review and positive ratings.We’re delighted to hear that you enjoyed the peaceful atmosphere, lush greenery, spacious rooms, and well-maintained facilities. It’s especially rewarding to know that you found Pulai Springs Resort to be a perfect getaway for relaxation and quality time with family and friends.Your kind words and support mean a great deal to us, and we look forward to welcoming you back for another refreshing retreat soon.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your outstanding review and perfect ratings.We’re delighted to hear that you had such a wonderful stay with us. It’s especially rewarding to know that you found our resort very clean, family-friendly, and a great place for children to enjoy.We’re also thrilled that you enjoyed our delicious breakfast. Your kind recommendation means a great deal to us and serves as wonderful encouragement to our entire team.Thank you for choosing Pulai Springs Resort. We look forward to welcoming you and your family back again soon.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for sharing your detailed feedback.We’re delighted to hear that you enjoyed the spacious room, comfortable bed, relaxing swimming pool, and variety of breakfast options. It’s also great to know that you found the resort a nice place to relax.At the same time, we appreciate your comments regarding our location and pricing, as well as your feedback about transport convenience. Your input is valuable and will be taken into consideration as we continue to improve our guest experience.We hope to welcome you back again in the future for an even more enjoyable stay.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Valued Guest,Thank you for your great review and for choosing Pulai Springs Resort.We are delighted to hear that you enjoyed our beautiful surroundings and the range of facilities available. It is especially wonderful to know that your one-bedroom suite was spacious and well-suited for your family trip.Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you and your family back again soon for another enjoyable stay.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your great review and positive ratings.We’re delighted to hear that you found the accommodation spacious, clean, and comfortable. It’s wonderful to know that you had an enjoyable stay with us.Thank you as well for your suggestion regarding having a broom available. We appreciate your feedback and will share it with the relevant team as we continue to enhance our guests’ comfort and convenience.We look forward to welcoming you back to Pulai Springs Resort again soon.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay with us again at Pulai Springs Resort.We are truly sorry to hear that your recent stay did not meet your expectations, especially in comparison to your previous experience. Please accept our sincere apologies regarding the cleanliness and condition of the room, including the unpleasant odour. This is certainly not the standard we strive to maintain.Your comments have been highlighted to our housekeeping and maintenance teams for immediate attention and improvement. We take such matters seriously as we continuously work to ensure consistency in our guest experience.We truly appreciate your continued support and hope to have the opportunity to welcome you back again for a much improved stay.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your recent stay at Pulai Springs Resort.We are pleased to hear that you appreciated the ambience, spacious room design, and the variety offered at breakfast. At the same time, we sincerely regret the areas where we did not meet your expectations, particularly regarding the condition of the room, towels, gym facilities, air conditioning, and certain amenities.Please accept our apologies for these shortcomings. Your comments have been shared with the relevant teams for immediate review and improvement, as we continue to upgrade our facilities and enhance the overall guest experience. We also take note of your feedback regarding water provision and accessibility, which are important aspects of our guests’ comfort.We truly appreciate your honest feedback, as it helps us identify areas that require attention. We hope to have the opportunity to welcome you again in the future and provide you with a much improved stay.Warm regards,Sunny SooGroup General Manager

Response from Property: Dear Guest,Thank you for your outstanding review and perfect ratings.We’re truly delighted to hear that you always choose to stay with us. Your kind words about our team, especially the assistance during check-in and the service provided by our bellboy, are greatly appreciated and will be shared with them.Thank you for your continued support, and we look forward to welcoming you back again soon.Warm regards,Sunny SooGroup General Manager