Pulai Springs Resort

Pulai Springs Resort Reviews

Pulai Springs Resort

20km, Jalan Pontian Lama, Johor Bahru, Johor, 81110, MalaysiaView Hotel Details
Pulai Springs Resort
Pulai Springs ResortPulai Springs ResortPulai Springs Resort
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Guest Reviews of Pulai Springs Resort

8.4/10
Very Good
478 review
Verified reviews
Location8.3
Amenities8.2
Service8.7
Cleanliness8.4
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All reviews(478)
Positive reviews(453)
Reviews with photos/video(202)
Clean pool(112)
Great swimming pool(112)
Delicious breakfast(67)
Has facilities for children(35)
Family activities available(24)
Loved the view(15)
Perfect for honeymoons(13)
Bathroom unclean(9)
Negative reviews(25)
Guest User
Cinta Ayu - One Bedroom Suite
Stayed in Sep 2025
Family
6 review
5.5/10
Posted on Nov 1, 2025
Satisfactory: Friendly staffs everywhere and they were helpful with our request. Nice and reasonable food at Qing restaurant. Breakfast buffet was acceptable. Lunch at Cinta restaurant were average as the spaghetti were nice but the beef steak was not handled well. The kids loved the pool. Disappointed: Several amenities are no longer available like ktv, cineplex, golf. The pool table and billiards are located at the lobby area of the recreational facility which is hot as the aircon is at minimum level.
6/10
Response from Property: Thank you for sharing your thoughtful and detailed feedback. We’re glad to hear that our friendly team, the food at Qing Palace, and the swimming pool made a positive impression on your stay. 😊We truly appreciate your comments on areas that could be improved — especially regarding the facilities and food consistency at Cinta Terrace. Your input helps us continue enhancing our offerings and guest experience.We hope to welcome you and your family back again soon for an even better stay! 🌿Warm regards,Sunny SooGeneral Manager
Guest User
Cinta Ayu - Deluxe Suite
Stayed in Aug 2025
Family
1 review
10/10
Outstanding
Posted on Sep 30, 2025
The best short escape for my family. Very cozy environment, nearest facilities. Very good experience here.
Response from Property: Thank you for your wonderful review and perfect rating. We’re delighted to know that you and your family enjoyed a cozy and memorable short escape with us. We look forward to welcoming you back for another great experience soon.Sunny Soo, General Manager.
NsyaM
Cinta Ayu - Four Bedroom Suite
Stayed in Jul 2025
Family
1 review
9.0/10
Great
Posted on Nov 4, 2025
The unit with 4 bedrooms is very spacious! Always love the pillow there. Many activities can be done with family ie, gym, sauna, jacuzzi, lots of kind of swimming pools which one of them ada slides jugak. Foods dekat cafe pun sedap- sedap dengan portion yg berbaloi dgn harga yg dibayar. Breakfast pun serve decent amount of foods. All the staffs sangat ramai dan helpful. Definitely will return next time.
Response from Property: Thank you so much for your detailed and heartwarming review! 🌟 We’re delighted that you and your family enjoyed your spacious 4-bedroom unit, our recreational facilities, and the delicious food offerings at the café and breakfast. It’s wonderful to know that our team made your stay even more enjoyable. We can’t wait to welcome you back for another great family getaway! 💛Warm regards,Sunny SooGeneral Manager
Guest User
Cinta Ayu - One Bedroom Suite
Stayed in May 2025
Business traveller
1 review
10/10
Outstanding
Posted on Jun 29, 2025
Very nice and pleasant place to stay. The room is very huge and comfortable. The surroundings are fantastic. Will atay here again for my next work trip.
6/17
Response from Property: Thank you so much for the outstanding review! We're delighted that you had a comfortable and pleasant stay. Looking forward to welcoming you again on your next work trip!Warm regards,Sunny SooGeneral ManagerPulai Springs Resort
Aznie Azlan
Cinta Ayu - One Bedroom Suite
Stayed in Jul 2025
Travelling with friends
4 review
10/10
Outstanding
Posted on Sep 16, 2025
Great staying for relax in medeka day,swin in great pool and wonderfull jakuzi.
Response from Property: Dear Guest,Thank you for your wonderful review and perfect scores! We’re delighted to know you had a relaxing Merdeka Day stay, enjoyed the pool, and found the jacuzzi wonderful. We truly appreciate your support and look forward to welcoming you again soon.Warm regards,Sunny SooGeneral Manager
Maiyo
Cinta Ayu - Deluxe Suite
Stayed in Jun 2025
Business traveller
169 review
8.0/10
Very Good
Posted on Jul 29, 2025
Nice place to stay. Cleanliness: Good and tidy. Location: Easy to reach and peaceful. Service: Staff were friendly and helpful. Amenities: Facilities were good and enough for a relaxing stay. Overall, a good experience. Would come again!
6/7
Response from Property: Thank you for your kind review! We’re delighted to know you had a good experience with us — from the peaceful location to the friendly service and well-kept facilities. We look forward to welcoming you back again for another relaxing stay.Warm regards,Sunny SooGeneral ManagerPulai Springs Resort
itswanzack
Cinta Ayu - Two Bedroom Suite
Stayed in Jul 2025
Family
8 review
10/10
Outstanding
Posted on Sep 9, 2025
Good value for the price. You receive what is depicted in the pictures.
Response from Property: Dear Guest,Thank you for sharing your feedback and for the excellent scores. We’re glad to know you found good value in your stay and that everything matched your expectations. We look forward to welcoming you again soon.Warm regards,Sunny SooGeneral Manager
Guest User
Cinta Ayu - Deluxe Suite
Stayed in Jun 2025
Family
8 review
7.0/10
Posted on Jul 20, 2025
Clean and relax room. Sport centre is a gem with nice view and relax environment. Friendly and efficient staffs at Cinta Terrance.
Response from Property: Thank you for your feedback and for highlighting the cleanliness and relaxing ambiance of our rooms. We're delighted you enjoyed the environment and views at the Sports Centre, as well as the warm service from our team at Cinta Terrace.We appreciate your ratings and will work on improving the overall surroundings and service to serve you even better next time.Warm regards,Sunny SooGeneral ManagerPulai Springs Resort
Chuan jk
Cinta Ayu - One Bedroom Suite
Stayed in Jun 2025
Couple
31 review
9.0/10
Great
Posted on Jul 17, 2025
Front Desk customer restaurant services is good. Staffs is helpful and courteous. Clean and tidy room. Good location. Convenient for us to travel around
Response from Property: Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed the convenience of our location, the cleanliness of your room, and the helpful, courteous service from our front desk and restaurant teams. Your feedback means a lot to us and will certainly be shared with the staff.We look forward to welcoming you back again soon!Warm regards,Sunny SooGeneral ManagerPulai Springs Resort
Nik Fahmi
Cinta Ayu - Three Bedroom Suite
Stayed in Jun 2025
Travelling with friends
9 review
8.0/10
Very Good
Posted on Jul 13, 2025
The pool is so wow. The food options is so wow. The 3 bedrooom is just wow!
Response from Property: Thank you for the wonderful review and your kind words! We're thrilled that you enjoyed the 3-bedroom suite, our pools, and the food options — it truly means a lot to us. 😊Looking forward to welcoming you back for another wow experience!Warm regards,Sunny SooGeneral ManagerPulai Springs Resort
Guest User
Cinta Ayu - Two Bedroom Suite
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 31, 2025
The place was huge, and all staff are friendly. We never get bored as there are a lot of activities to be done here at Pulai Springs Resort. We had so much fun and my kids had a blast. We would definitely come back and bring the whole gang.
Response from Property: Dear Guest,Thank you for your wonderful feedback! We’re thrilled to hear that you and your family had a fun and memorable time at Pulai Springs Resort. It’s great to know that our wide range of activities kept everyone entertained and that our staff made your stay even more enjoyable.We can’t wait to welcome you and the whole gang back for another amazing getaway!Warm regards,Sunny SooGeneral Manager
Setia tropika
Cinta Ayu - Deluxe Suite
Stayed in Apr 2025
Business traveller
32 review
9.0/10
Great
Posted on May 13, 2025
Ample parking space and spacious room. Toiletries is provided. Good breakfast. No deposit is required upon check-in.
Response from Property: Thank you for your kind review! We’re glad to hear you appreciated the ample parking, spacious room, provided toiletries, and enjoyed the breakfast. It’s also great to know that the smooth check-in process added to your overall experience. We truly value your feedback and look forward to welcoming you back again soon!Sunny Soo, General Manager
Guest User
Cinta Ayu - One Bedroom Suite
Stayed in Sep 2025
Family
1 review
8.5/10
Very Good
Posted on Oct 24, 2025
It's coezy and just nice to have a sUCH place to stay at this area, it's not new But well maintained
Response from Property: Thank you for your kind review! 🌿 We’re happy to hear you had a comfortable and pleasant stay with us. It’s wonderful to know you appreciated our resort’s cozy atmosphere and well-maintained facilities. We hope to welcome you back again soon!Warm regards,Sunny SooGeneral Manager
Izzati Absal
Cinta Ayu - One Bedroom Suite
Stayed in Aug 2025
Family
1 review
9.5/10
Amazing
Posted on Sep 21, 2025
Nice place❤️
Response from Property: Thank you for your kind feedback and high rating! We’re glad to hear that you enjoyed our resort and found it a nice place. Your support means a lot to us, and we look forward to welcoming you back soon.Sunny Soo, General Manager.
BitSham
Cinta Ayu - Three Bedroom Suite
Stayed in Sep 2025
Family
4 review
9.0/10
Great
Posted on Oct 26, 2025
Nice hotel. Receptionists and F&B lady are very polite and knowledgeable. Big and clean swimming pools. Food is ok
Response from Property: Thank you for your kind feedback! 🌿 We’re delighted you enjoyed the hospitality from our team, as well as our spacious pools and facilities. We’ve also noted your comment on cleanliness and will look into improving it further. We look forward to welcoming you back soon!Warm regards,Sunny SooGeneral Manager