New York Hotel

Room Size: Rooms are often described as spacious and suitable for families or business travelers. Guests appreciate the large room sizes, which offer comfort and convenience during their stay. Some rooms come with city views, adding to the overall experience.(based on 286 reviews)

Location is the best, easy to check in, but their towels got cockroaches smelled. Over all ok hope they can improve

I booked a Premier King room on the 22nd floor and had a very disappointing stay at this hotel. The cleanliness was far below expectations — there was an unpleasant odor upon entering the room, and everything felt old and poorly maintained. The bathtub was stained with a loose, dirty handle, and the mirror in the shower area was covered with visible marks and stains. Hair blower holder is loose and the small retractable mirror is also loose. The room amenities were minimal. Only two small 500ml bottles of mineral water were provided, with any additional bottle charged at RM3 each. There were no face towels, and only two bath towels were supplied. The TV was quite small (around 32 inches), and the power outlet for the kettle was loose, making it unsafe to use. The ventilation vent was covered with dust, and the wallpaper appeared dirty and worn. The facilities were also very limited. There were no saunas or gym available, and the only massage service was offered by an external company staffed entirely by men — no female therapists were available. The overall environment smelled strongly of cigarette smoke, which made the stay even more unpleasant. The so-called international breakfast was another disappointment. The selection was very limited — the nasi lemak rice was cold, the ikan bilis was hard, and the kueh options were few. There was also no cappuccino or latte machine available, only basic premade coffee and tea. Overall, the hotel is in serious need of refurbishment, improved hygiene standards, and better maintenance. It fell well short of even the most basic expectations for comfort, cleanliness, and service.