Hotel Granada Johor Bahru

Hotel Granada Johor Bahru Reviews

Hotel Granada Johor Bahru

55, Jalan Indah 15/2, Johor Bahru, Johor 81200, MalaysiaView hotel details
Hotel Granada Johor Bahru
Hotel Granada Johor BahruHotel Granada Johor BahruHotel Granada Johor Bahru
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Guest Reviews of Hotel Granada Johor Bahru

8.0/10
Very good
592 reviews
Verified reviews
Location8.9
Amenities7.4
Service8.1
Cleanliness7.8
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All reviews(592)
Positive reviews(540)
Reviews with photos/video(103)
Great location(134)
Convenient for shopping(51)
Strange smell in room(9)
Friendly front desk staff(8)
Clean pool(7)
Great swimming pool(7)
Many amenities(7)
Perfect for business trips(5)
Negative reviews(52)
Guest User
Deluxe Twin Room
Stayed in Jul 2026
Business traveller
6 reviews
6.5/10
Posted on Sep 10, 2026
The hotel is kind of old, but well maintained. The hot shower is not hot enough.
KT5009
Deluxe Twin Room
Stayed in May 2026
Couple
11 reviews
7.5/10
Posted on Jul 25, 2026
This used to be my favourite hotel in Bukit Indah. However, the price of the hotel has increased but not the service, nor the amenities. The hotel no longer provides a hand towel or the slipper. All these little touches were removed, might be due to cost savings measures.
Response from Property: Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!Thank you for taking the time to share your feedback and for choosing Hotel Granada Johor Bahru as one of your preferred hotels in Bukit Indah over the years. We truly appreciate your continued support.We are sorry to learn that your recent experience did not meet your expectations. We understand your disappointment regarding the changes in room amenities, including the absence of hand towels and slippers. Your feedback is important to us and has been shared with our management team for review as we continuously evaluate our services and guest experience.We sincerely value your comments and hope to have the opportunity to regain your confidence and provide you with a more satisfying stay in the future.Warm regards,Hotel Granada Johor Bahru
Xive
Deluxe Twin Room
Stayed in Apr 2026
Family
11 reviews
4.5/10
Posted on Jun 28, 2026
Very old hotel with very old facilities. Bed isn't very comfortable as well. There is only 1 layer of curtain and it's not blackout, it's rather bright even at night when the hotel is right beside other building that has seemingly spot lights. The maintenance and upkeep is terrible, TV is so old and the TV mount already broken, and the TV itself unwatchable with extreme noise on the pictures. The shower sometimes very hot sometimes cold water, signs or water leakage and rusty pipes down the walls. The basin is cracked, the tab isn't working properly, extremely hard to turn. The only redeeming feature is it's near Aeon mall Bukit indah, but this hotel is so terrible that I will rather stay further at a better quality hotel.
Guest User
Deluxe Queen Room
Stayed in Apr 2026
Couple
4 reviews
10/10
Outstanding
Posted on May 28, 2026
Hotel 4 star, big and clean. Service is good. Breakfast many choices. McDonald's next to hotel. Opposite Aeon Bukit Indah....
Anonymous User
Executive Deluxe Queen Room
Stayed in Apr 2026
Family
52 reviews
6.5/10
Posted on Jun 20, 2026
Room was very very dated Breakfast not nice at all is getting worst compared to my previous stay Service wise was ok
Guest User
Deluxe Twin Room
Stayed in Apr 2026
Business traveller
17 reviews
8.2/10
Very good
Posted on Jun 1, 2026
Stayed here for a business trip. It's a standard business hotel – standard facilities, standard service, standard rooms. Nothing amazing, but nothing bad either. However, the room I stayed in had a really loud AC unit outside, and the bathroom had a bit of an odor, which was a letdown. Everything else was just okay.
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liaupeichin
Deluxe Twin Room
Stayed in Apr 2026
Couple
17 reviews
10/10
Outstanding
Posted on Jun 5, 2026
great location as Aeon mall is just opposite! Do Not underestimate the breakfast, taste good!
FamK
Deluxe Queen Room
Stayed in May 2026
Business traveller
148 reviews
7.0/10
Posted on Jun 10, 2026
Location is very good, breakfast is acceptable, price is relatively high
Guest User
Club Deluxe Queen Room
Stayed in Mar 2026
Business traveller
8 reviews
4.5/10
Posted on May 16, 2026
The disposable slippers aren't provided unless you ask for them, and they fall apart after just one use, like paper. The hotel itself is quite old and run-down. What I found unacceptable is that some adjacent rooms are connecting, with a door in between. However, this door only has a flimsy latch that can easily be pushed open from the other side, and the doorknob doesn't lock. This poses a significant security risk.
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HappySoul
Deluxe Twin Room
Stayed in Feb 2026
Family
23 reviews
6.5/10
Posted on Apr 2, 2026
The outlook of the hotel looks great but the inside the room not so favorable. There was blood stain on bedsheet, and aircon one moment warm, one moment super cold … not sure what to think of it 🥲 The bed, not so comfortable to sleep on and very low level, for elderly not really good for them Room size is small and a little squeeze for 2 persons. The bathroom lights are too dim Breakfast wise, not so fantastic. Would recommend eat out since near by have many eatery options
Guest User
Deluxe Twin Room
Stayed in Aug 2026
Couple
4 reviews
5.5/10
Posted on Sep 4, 2026
This hotel been around for quite sometimes & really need a serious refurbish job. I checked into room 801, the bed was sinked in the middle. Can't connect wifi with handphone, laptop & even room tv too. TV is old & thick (I believed is 28" or maybe 32") flat screen. Anyway request to changed room to 803. Room 803 can have wifi but not smart tv 😒😒😒can't watch YouTube. Toilet shower floor trap with disgusting hairsssss. This will be my last stay with this hotel😒😒😒
Response from Property: Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!We sincerely apologize for the disappointing experience during your stay. We are truly sorry that the condition of the bed in Room 801, Wi-Fi connectivity issues, outdated TV, and the cleanliness of the shower floor trap in Room 803 did not meet your expectations.We understand your frustration, especially after having to change rooms and still experiencing limitations with the facilities. Your feedback is important to us, and we have taken note of each concern raised and will share it with our respective teams for immediate attention and improvement.We are particularly disappointed to hear that this experience has led you to consider not staying with us again. We sincerely hope we will have the opportunity to regain your trust and provide you with a much better experience should you reconsider visiting us in the future.Warm regards,Hotel Granada Johor Bahru
Chia Khoon Khean
Executive Deluxe Twin Room
Stayed in Apr 2026
Business traveller
10 reviews
10/10
Outstanding
Posted on May 23, 2026
Convenient, good, fast and easy check in and out
Jonathan88
Deluxe Queen Room
Stayed in Feb 2026
Travelling with friends
25 reviews
9.5/10
Amazing
Posted on Apr 24, 2026
Amazing and good location. Will continue to stay here the next time. Highly recommend!
BenXu_Singapore
Deluxe Twin Room
Stayed in Aug 2026
Family
32 reviews
8.5/10
Very good
Posted on Sep 6, 2026
it is quite near to the downtown and shopping centre (Aeon) and restaurants around the hotel.
Response from Property: Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!Thank you for your kind feedback. We are pleased to know that you found our location convenient, with AEON Bukit Indah, various restaurants, and other amenities nearby. We truly appreciate your support and look forward to welcoming you back again soon!Warm regards,Hotel Granada Johor Bahru
Anonymous User
Deluxe Twin Room
Stayed in Jun 2026
Family
1 reviews
8.5/10
Very good
Posted on Jul 31, 2026
Quite a pleasant stay with clean sheets, pillows and toiletries. Missing bathroom slippers and breakfast variety was a bit lacking though.
Response from Property: Dear Valued Guest,Greetings from Hotel Granada Johor Bahru!Thank you for taking the time to share your experience. We are delighted to hear that you had a pleasant stay and appreciated the cleanliness of our room, including the sheets, pillows, and toiletries.We also appreciate your feedback regarding the missing bathroom slippers and the breakfast variety. Please accept our apologies for the oversight. Your comments have been shared with the relevant teams as we continuously work to improve our guest experience.We hope to have the pleasure of welcoming you back for an even better stay in the future.Warm regards,Hotel Granada Johor Bahru