Fives Hotel Johor Bahru City Centre

Fives Hotel Johor Bahru City Centre Reviews

Fives Hotel Johor Bahru City Centre

45, Jalan Wong Ah Fook, Bandar, Johor Bahru, Johor, 80000, MalaysiaView Hotel Details
Fives Hotel Johor Bahru City Centre
Fives Hotel Johor Bahru City CentreFives Hotel Johor Bahru City CentreFives Hotel Johor Bahru City Centre
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Guest Reviews of Fives Hotel Johor Bahru City Centre

8.5/10
Very Good
1646 review
Verified reviews
Location9.3
Amenities7.8
Service8.5
Cleanliness8.4
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All reviews(1646)
Positive reviews(1579)
Reviews with photos/video(496)
Convenient for shopping(145)
Small room size(117)
Perfect for business trips(47)
Tasty food(32)
Near mall(22)
Has rooms for families(16)
Stayed multiple times(15)
Negative reviews(67)
Yan Yee Tabitha
Executive Room
Stayed in May 2025
Couples
14 review
8.5/10
Very Good
Posted on Jun 13, 2025
The hotel is basic but convenient. It has the basic amenities. Not the best but nothing to complain for the price.
Response from Property: Hi Yan Yee Tabitha, we’re glad to know that you had a great time at Fives JBCC. Do refer us to your friends and family for their next destination. Cheers!
乐1
Deluxe Twin
Stayed in May 2025
Couples
2 review
10/10
Outstanding
Posted on Jun 11, 2025
Walk across hotel is Komtar mall. These is a convenient store next to the hotel lift. You can buy mineral water and light snack inside the store. 5mins walk distance to KSL mall. Hotel staff is very helpful. Check in and out hotel is a breeze.
Response from Property: Dear Guest, we’re glad to know that you had a great time at Fives JBCC. Do refer us to your friends and family for their next destination. Cheers!
Anonymous User
Family Suite
Stayed in Apr 2025
Family
4 review
6.5/10
Posted on Jun 3, 2025
The family suite room was spacious and the staff allowed us to check in slightly earlier as I was travelling with old folks. However, the room was not sound proof and you will hear the liveband music (which is located below the hotel) quite clearly if u are staying at a low floor. Hence, I do not recommend staying in this hotel if you are a light sleeper. My stay in this hotel was average as the hotel compressor was faulty and it made alot of noise during the middle of the night (2am) and we had to call the maintenance dept to check and we had to switch off one of the Aircon.
Response from Property: Thank you for sharing your experience. We’re sorry to hear that you did not have a good time at Fives JBCC. We always like to ensure that our guests have the best time when they visit us. We’d be glad if you give us one more chance to provide better experience
Angxin
Deluxe King
Stayed in Apr 2025
Couples
8 review
10/10
Outstanding
Posted on Jun 3, 2025
The highlight of this hotel is really the location, just a minute walk away from jbcc, so convenient. No complains for the price honestly
Response from Property: Hi Angxin. Thank you for your kind words. Hoping to see you again soon
Benjamin
Executive Room
Stayed in May 2025
Solo travellers
27 review
6.5/10
Posted on Jun 15, 2025
Hotel location is ok, front desk can improve by operate faster. Bed is comfortable
Response from Property: Hi Benjamin. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assure you that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same
Guest User
Deluxe King
Stayed in Apr 2025
Couples
1 review
9.5/10
Amazing
Posted on May 28, 2025
Room is small but good enough for 2 person with 1 luggage. Location is good, very accessible to JBCC and City Square and near to checkpoint. Will consider booking a bigger room for my next visit.
Response from Property: Dear Guest. Thank you for your kind words. Hoping to see you again soon.
Guat Leng
Deluxe Twin
Stayed in Apr 2025
Family
13 review
8.5/10
Very Good
Posted on May 15, 2025
Reception Service was friendly, just slow and steady. Our small for 2 single beds were pretty small but good enough for 2 x 20 inch luggages. It has the basic amenities in the room including a very small safety deposit safe except no fridge. The shower head is fixed to the wall which some guests will prefer not to have. Recommended for short stay only.
Response from Property: Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade our roomfacilities, and also implementing utmost care in our appliance maintenance. We’ll give in more efforts to provide you a betterpersonalized when you visit us next time.
MK&G
Deluxe King
Stayed in Apr 2025
Couples
12 review
5.5/10
Posted on May 5, 2025
I’ve stayed here before and it was quite good, but this time the experience was very disappointing. The water heater didn’t produce any hot water. The air conditioner made a loud noise every 10–15 minutes, making it hard to sleep. The bathroom drainage was poor — I had to keep stopping while showering or it would flood.
Response from Property: Thank you for sharing your experience, MK&G. We’re sorry to hear that you did not have a good time at Fives JBCC. We always like to ensurethat our guests have the best time when they visit us. We’d be glad if you give us one more chance to provide better experience.
Shirley79
Deluxe King
Stayed in Mar 2025
Travel with friends
3 review
7.5/10
Posted on Apr 27, 2025
If you can’t stand noise then this hotel might not be your choice as is just next to the busy road and with a pub downstairs which I could hear the singing even when I’m staying at the 12th floor. Location and service was good. It will be good if they could provide a moveable shower head rather then the fixed one.
Response from Property: Hi Shirley79. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assureyou that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.
Andrew John
Deluxe King
Stayed in Mar 2025
Solo travellers
2 review
9.5/10
Amazing
Posted on Apr 27, 2025
Have been looking for a reasonably priced room in JB close to Komtar.  $50 rooms seem bad and $100+ seems needed for a good room. Was looking through google maps and chanced up on Fives..  The pics looked good and limited negative reviews.  I chanced booking a night which was actually cheaper booking through the Google maps link to trip.com rather than booking direct with trip. Entering the reception, it was well presented, the checkin staff were friendly and there was a convenience store open until 2am, with a bar and live band next door. I was staying on level 10. The corridor was clean and fresh.  My room was very clean, fresh bedding, clean towels, small safe in room, decent size TV but not a great selection of channels. Provided coffee, tea, water, toothbrush, etc… The blackout curtains in the room were good. Woke at 9am and the room was still dark. I’ll definitely be staying at Fives again..
Response from Property: We’re happy to see your review here, Andrew John. It will help us improve our services and provide a better experience to you again. It was great to have you at Fives JBCC. Visit soon
Rom Tan
Deluxe King
Stayed in Mar 2025
Solo travellers
1 review
9.5/10
Amazing
Posted on Apr 21, 2025
It has a nice location, with just a few minutes' walk from City Square. The room is very clean and has almost everything that you need, except that there is no bar fridge. The breakfast is optional, with just RM30+ top up, which I find it's worth it. All their staff are well trained with very good service and attitude.
Response from Property: Hi Rom Tan, we’re glad to know that you had a great time at Fives JBCC. Do refer us to your friends and family for their next destination. Cheers!
MangoT
Deluxe King
Stayed in Mar 2025
Couples
4 review
8.0/10
Very Good
Posted on Apr 13, 2025
Overall still ok for the price paid if just need a 1x night stay only.  Location: great  Breakfast: very avg  Toiletries: shampoo/ shower wash: avg quality  Toilet layout: bad. (Dry area will be wet as no door to block out water; Water flow for shower & toilet bowl are weak too)
Response from Property: Hi MangoT. Thank you for sharing your valuable feedback! We’re sorry that we failed to provide an experience you were looking for. We assureyou that we’ve taken a note of your mentioned points, and the concerned department has been notified about the same.
Anonymous User
Deluxe Twin
Stayed in Mar 2025
Other
5 review
8.5/10
Very Good
Posted on Apr 8, 2025
Good location and great service though no hands soap Security is good with access key to lift to go to the floor
Response from Property: We’re happy to see your review here. It will help us improve our services and provide a better experience to you again. It was great to have you at Fives JBCC. Visit soon
Liyana H
Deluxe King
Stayed in Apr 2025
Family
18 review
10/10
Outstanding
Posted on May 17, 2025
Repeated stay. Very convenient location and will definitely come here again!
Response from Property: Hi Liyana H. Thank you for your valuable feedback! You’re most welcome to visit again
zaborszkyb
Deluxe King
Stayed in Apr 2025
Solo travellers
27 review
10/10
Outstanding
Posted on May 20, 2025
Perfect location, new hotel with kind staff. Everything was good.
Response from Property: Hi Zaborszkyb, we’re glad to know that you had a great time at Fives JBCC. Do refer us to your friends and family for their next destination. Cheers!