3-Star Hotels in Johor Bahru

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

Location is fantastic, just behind Komtar. Some of the reviews here from others are true. Can be a bit noisy if you are particular on this, but is acceptable for me. Wash basin drainage flow is slightly slow. Shower water is not warm enough. Aircon blows directly towards bed, but can be adjusted so that it does not blow on your face when you sleep. Cleanliness can be slightly better. Saw the review by others so I checked under the bed too (usually I don't do that) and indeed found some rubbish underneath. Room is rather small if you have a large luggage, but is ok for us with only a backpack. Would come back considering the location and price.

Everyone in my group loved it. My kids loved it so much. Clean, spacious. We arrived late but they were very accommodating with the set up of the extra bed. My only gripe was there's no extra key card so while the kids were resting in the room, I had to ask for assistance from front desk to help me get into my room. N I ran alot of errands 😂 but the staff were very nice. Aircon wasn't very cold for a new hotel wish we could have increase the speed of the ceiling fan.

For budget hotel, I considered this hotel is very good for its kind. Above my expectations. The room & toilet are very clean. Kuddos to cleaner teams. We stayed at 6th floor. With the price at RM88 (inc tax), we had a good basic needs as travellers (2 drinking bottles, 1 syampoo, 2 bar soaps, sanitary bags, toilet roll). Towels provided in the room. The rooms are a bit small, but its ok, still comfortable.

Stayed one night there, room was very stuffy and poor lighting. Pillows smell weird. Requested for a queen bed during booking which they have options to choose from, but ended up giving 2 single beds. Shampoo was not provided, only provided one tub of body shower expected to use on hair as well. Otherwise it's near to JBCC, good to catch the early trains to Sg.

The deposit is high, RM200 per room eventho you've paid full in advance. Room was at the basement, i dont think there's access to the lobby unless u drive up. Everything need to ask hotel, i.e. Iron and iron board. Phone hotel was not working so had to use other room's phone to request. Toilet smells like peeeee. Otherwise all fine.

Stayed at this location over the weekend with my family. Had the family suite, rooms were spacious and nicely done up. Room had only 2 wall sockets near the TV. Staff was every friendly, and was able to provide some recommendations around the area. The water dispensing machine at every floor was very convenient. My only issue was we could hear people singing (probably from next unit karaoke) late at night. Warning note - Those parking in the number lots; you might wanna put the parking coupons as we saw lots of cars getting summons next morning.

Hotel wangi. Bilik wangi sangat mcm pening sikit laa. bilik bersih & sesuai dgn harga. Pekerja kat front desk really friendly & helpful. Cuma parking susah sikit. So far semua ok.

My husband and I so totally enjoyed our 3-night stay, very pleased to have discovered this lovely gem. Very well kept room and bathroom, clean sheets and towels everyday. Overall, the whole hotel was very clean. Staff is very polite, friendly and helpful - from Reception, Housekeeping to Security. Thank you all , keep up the good service. We had a cute little room, enough for 2 of us, (like who goes on holiday to stay inside the hotel room?) Definitely recommend this Belllo Hotel anytime. The eateries outside adds to the charm of Malaysian lifestyle. Nice and convenient, plenty of choices ..... although some coffe-shops should consider a good cleanup.

Very good service wish to book again, price is chip compare to other hotel. Staff also excellent good behave. Very completable stay near jb sentral.five minute to go jb sentral