Valada Hotel and Resorts

My experience at the Valada Hotel was very disappointing, mostly due to the poor service from the night desk staff. It started with discovering bed bugs in my first room. I was moved to another room immediately, but that second room had no network or Wi-Fi. When I reported it, the staff member said he would send someone, but no one ever came. After 45 minutes, I went back to the desk and spoke to the manager, who told me the second room was the only one available. His solution was for me to sleep in that room while using the Wi-Fi from the first room. He also assured me that I would be moved the following morning. The next day, I woke up at 8am and was told again that they were “working on it.” At 10am, I checked in for an update and was told I’d have a room in 30 minutes. An hour and a half later, I returned, only to find that the previous staff had left and the new staff apologized once again. However, I must admit that the morning staff was great. Overall, the hotel failed to provide proper accommodations, and the staff repeatedly gave me empty promises instead of real solutions. I cannot recommend this hotel based on my experience.

if i was i was told i could get fantastic meals in Jos, plateau state, i would have doubted. this hotel is a place to be, one of our most wonderful experience is their continental cuisines, the flavors are out of this world. my wife was always enjoying their local delicacy as she would always order for banger soup and pound yam. sea food okraw and semo. their steak dish , chicken kieves etc are one of the best in town. the rooms are sparkly clean, wonderful receptionist , always willing to help. clean environment, but their coffee is nothing to write home about. i hope they work on that. we will be visiting jos again soon and we will be lodging there.

I really enjoyed my stay when i lodged at the hotel. The hotel's reception is vey beautiful and the room is of standard as advertised. I got a warm welcome and was treated nicely by all the staff i came in contact with. I enjoyed the food and also the coffee was nice and creamy. However, the pool was not functioning but the pool side is beautiful. There was a little delay when i requested for room service but i got an apology for that. I will advice that whenever you travel to the city of Jos, stay at the Valada hotels and resorts and enjoy comfort and security.

This hotel is a rip off and I warn all guests to stay at your own peril. Payed for 2 nights and stayed for only 1. No running water, was given a dirty mop bucket to use to bath. When I complained was told that was ok they had. Receptionist is very impolite and not helpful. Manager (Tracey) worse than receptionist, expecting you to accept all the rubbish they dish out and the refusing to refund what was paid. Refused to take calls or respond to guest complaint. Food was very poor with waiter than could not even say what was available. I would advice you to look for other better hotels in the area.