I made a reservation at the hotel, reservation no. 624583, with check in day 15 and check out day 16. I booked by the phone and the attendant got a extra bed, as I would stay with my wife and two more children aged 8 and 2 years. When I arrived at room 33, I wasn't completely clean, there was powder and two traces in the bathroom, but I didn't say anything, because things happen. We left the hotel around 18.30 and we returned around midnight. We got to the second floor park and the lift was off, and we had to go up with the 2-year-old baby on the neck by the stairs. The receptionist said it was for security reasons and that we should have warned when we entered the parking lot and that this information should have been checked in when we checked in. Then we went to the room and the door opening card did not work. I went down the ground, the receptionist made a new record and nothing. I went to the ground again, made a new record and nothing. I went down again and now the receptionist went up with me and noticed that the lock was not lighting, it was not a problem with the card, but with the lock, the receptionist acted on some people, who passed some procedures, but nothing. They tried to open the master key and nothing, they tried to open with a device and nothing, the receptionist tried to call the manager at the hotel, but his cell phone was off. He heard the message ”This cell phone is out of area”. The receptionist went to the manager's room, but the manager didn't take care of the door. What is the function of a manager who is absent when it needs, isn't it? The receptionist then wanted to change our room, but my younger son wears a dressing and all our things were closed inside the room. But there was no room available with extra bed. After more than an hour of several frustrated attempts, remembering that I was with two children, the manager with the biggest face of the paw appears ”hey, are you the guests of the 33?” Every smile, And she said, ”Oh, it must be the pile that she has downloaded, and I will take the key and exchange it, and when I am questioned whether this simple pile exchange procedure should not be passed back to the staff, She said, ”No, it is true that the manager is indeed indeed that guests are out of his room, tired with two children, while the manager who should be ready was sleeping; that is, when I asked her where she was, She said, I was sleeping, so far, no problem, but I should leave the cell phone connected and not off, so that it would not be disturbed. We passed through a total disrespect never seen before, I would like to say that the Commission has not been able to take the decisions of the Commission and the Council, but I would like to say that the Commission has not been able to take the decisions of the Commission.
Very Good
37 Reviews