Quang Khanh Ho
December 8, 2025
We booked 6 nights at the ocean front Royal Bungalow (Junior Suite) paying over 700 per night. The room ended up being upstair, with no direct access to the beach as the name beachfront Bungalow implies.
It was not worth the money and our experience at the resort was one of the worst. I'm trying to be as fair and constructive as possible, hoping the GM and/or owners of the resort can read and do something about it:
1. More than half the staff didn't seem to be happy doing what they did. This showed through the interactions with us: very polite, but cold and had the wrong energy. Suggestion: treat your staff better, pay them more to make sure they are happy.
2. We arrived as a family of 4, which was communicated via our booking in advance. The resort didn't pull out the sofa to turn it into a bed, not even additional sheet, and pillows. We had to request for help with the sofa bed. The staff showed up at the door handing us those items, no intention to go in to help us set up. We asked specifically for help. He stepped in, with full dirty shoes on, to pull out the sofa, then leave. Suggestion: for the price you charge, this level of service is inadequate. Train your staff better, to take shoes off when stepping in guests' rooms.
3. We noticed how dirty the floor was the moment we stepped inside. I had to wipe it off with some paper (see photos)
4. The room is large, but I don't know why the mini fridge was put inside the toilet, not too far from where people do their business (see photos)
5. The breakfast was TERRIBLE. The 2 included photos show ALL the food there was on our last morning there. ALL processed frozen protein. Just terrible. It was as if the chef made no effort to prepare decent food, or a calculated decision by the ownership to cut operating costs to maximize profit.
6. The car parking lot is always full when we come back late afternoon, because of the nightly Lu'au.
7. And perhaps the worst was when we spoke to the manager about this, she didn't care to hear the details, nor make any attempts to rectify. She just casually offered us to check out early, charging us 2 nights and refunded 4. Maybe that was for the best as we ended up booking at Weilia Marriott for less, despite that resort is much better on many dimensions.
