The Westin Maui Resort & Spa, Ka'anapali Guest Reviews
4.5/5
Great
112 review
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Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.4
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All reviews(112)
Positive reviews(13)
Reviews with photos/video(4)
Awesome stay(6)
Negative reviews(1)
Jen Laser
Stayed in Jun 2022
Couples
2 review
4.7/5
Amazing
Posted on Aug 1, 2022
Everything was great! My only point of criticism is that the gym doesn’t open until 9am, which is very late. It would be great if it opened earlier given people want to workout before activities for the day.
Shu Yuan
Kukahi Ocean View
Stayed in Jul 2022
Family
6 review
4.5/5
Great
Posted on Aug 13, 2022
The hotel location is perfect. Staff here are friendly. Pools are great for family , we enjoy our five days in the property, food are good too.
Guest User
Kukahi Aina View
Stayed in Jul 2022
Family
1 review
5.0/5
Outstanding
Posted on Aug 10, 2022
We had a brief but really fun stay here at the Westin Maui Resort and Spa. We were warmly greeted by the sweetest staff member, Megumi. She heard that it was our dream one day to stay here and for our 16th anniversary we made it happen, and she surprised us with Leis! It was incredible. The staff here are attentive and kind and so welcoming! Michael with Maui Gold pineapples made sure to tell us all about the resident HUGE fish in the Koi pond, a cousin to the piranha, whose name is “Mitch”. The kids loved the fun facts he shared, as well as offering us some of his delicious Maui Gold Pineapple and some chocolate buckeyes he generously shared with us. The lobby had our complimentary coffee for guests from 6-9am, and a fun flamingo (yes, there are FLAMINGOS!) and koi feeding at 9am. Upon arrival we were also given two complimentary tickets to grab a cocktail or mocktail at their poolside bar. There were other complimentary offerings as well that we did not take advantage of. The kids spent most of their time on the waterslides. Poolside seating can be difficult to find if you arrive later than 10am, but if you’re patient and keep an eye out, a space usually opens up. The location can’t be beat as it’s directly next door to Whalers, which has great shopping and restaurants that are beachfront. Awesome snorkeling at Black Rock is a short 5-7 min beach walk from the hotel. We were really happy with our stay! Our room faced the mountains and we had a gorgeous view of the sunrise. There are private adult only hot tubs (one infinity sand bottom!) and pools as well. Water bottle filling stations are found on the lobby floor. Excellent choice for families. $35 self park fee or $45 valet.
Guest User
Kukahi Aina View
Stayed in Nov 2024
Family
9 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The front desk receptionist was very upset. Although I requested to arrange twin beds in two rooms more than two months in advance, Ctrip obviously did not do its job well. Three generations of grandparents and grandchildren came out for vacation, but they only arranged two large beds. How could people sleep? Finally, after communicating with the front desk receptionist again and again, the problem was solved! It was not Ctrip customer service who helped me solve the problem! Remind guests who book overseas hotels that if you have any requirements for the room, it is best to communicate with Ctrip customer service by phone to confirm it! ! !
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Guest User
Kukahi Ocean View
Stayed in Apr 2023
Couples
8 review
4.0/5
Very Good
Posted on May 31, 2023
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Guest User
Kukahi Aina View
Stayed in Feb 2023
Family
7 review
4.7/5
Amazing
Posted on Apr 3, 2023
The beach was right in front of the hotel, so the view was so beautiful. The hotel pool was large and there were many things to see, so it was nice. If there is a chance, I want to go again.
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Guest User
Kukahi Aina View
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Mar 20, 2024
Favorite hotel on this island! Everything is great !
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TAEJUN
Kukahi Premium Resort View
Stayed in Jan 2023
Family
3 review
3.5/5
Posted on Mar 6, 2023
The building is old, so the overall condition of the room was poor. It was a room without a bathtub, and there were many people in the pool, so it was not easy to get a seat on the sunbed. It is a bit difficult to relax because there are many guests and it is crowded everywhere.
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Guest User
Kukahi Aina View
Stayed in Nov 2022
Family
4 review
2.0/5
Posted on Dec 19, 2022
Very not recommended, the entire hotel is very old, the staff is very rude and unprofessional, the hygiene is poor, there is no shampoo, and the sound insulation is not good. After flying so long for a vacation, there's no need to waste time here.
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Guest User
Ocean View two double Room
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Feb 13, 2023
The atmosphere is so good~ The moment you step into the lobby, you feel peaceful!
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Guest User
Kukahi Aina View
Stayed in Jun 2022
Family
3 review
5.0/5
Outstanding
Posted on Aug 1, 2022
It's a paradise on earth. The staff are friendly and the location is the best ^^
I especially like the swimming pool. The food at the live bar on the first floor was so delicious^^ Barbecue Rib Steak Coconut Shrimp is so delicious^^