Efteling Hotel

We visited the Efteling Hotel last October and my son has been obsessed ever since. He was so excited for our second stay but the poor thing contracted a terrible sickness and diarrhoea bug and was unable to visit the park. The hotel staff were amazing, showing genuine concern for our son and did everything they could to help us, including sending medical care, collecting medication from the pharmacy, sending cleaning services and providing lots of extra towels and bedding. Thank you so much to Marreke and Barbara who went above and beyond, sending our son some lovely presents and a card to cheer him up while he was ill in bed. This was such a lovely gesture and we were all touched by it. He was especially pleased with the VIP tickets they gave him to let him skip the queue on a ride, and this meant he got to go on symbolica (his favourite ride) before we went home on the last day when he felt a bit better. I would also like to thank Maarten on reception who assisted with cleaning when other staff refused. He came to the room himself with rubber gloves and cleaning supplies! There were so many other amazing staff but there are too many to name. The fantastic staff at the hotel meant the trip was not a total loss and we will never forget their kindness. We hope for a more successful visit next year! The room was comfortable (pillows were a bit lumpy) and breakfast was fantastic.

I have to say i love efteling but for me the beds ruined it as they are like hospital beds super hard and not comfortable..after a number of days at the park sleep is what we needed and everyone found the beds uncomfortable which led to grumpy children. The hotel facilities are lovely plenty for everyone at breakfast and we had a meal one evening in the restaurant. Easy to walk into the park. The pool in the other hotel is fun for a break from the park and was super clean.

The hotel is a magical experience! The room was enchanting and comfortable, and the breakfast was excellent. We stayed in the Roodkaptje suite, and it had everything from amenities down to a mock fire place! It is a perfect place for children and adults alike.

The most magical experience and the best hotel we've ever stayed in! We stayed in the gilded suite as a family of 5, the staff were all so lovely and made the kids feel like superstars. The room itself is full of little magic touches, I won't spoil it but it was utterly magical! Breakfast was superb, loads of choice and feels fancy but obviously very very child friendly which is so relaxing and lovely as a parent, if there's a spill it's no trouble at all. There's a soft play right next to the bar which is also so handy at the end of a long day at the park. You can get access to the park 30 minutes before the main gates open which means you get to the front of all the queues which is worth it's weight in gold!

It was absolutely amazing. What a unique hotel with a wonderful room the best was the staff they were the most professional and friendliest people I have ever met they couldn’t do enough for us when we bombarded them with lots of questions. My daughter also has severe food allergies and they carefully prepared room service each night for her massive thanks for making our experience so positive thank you

I will start by saying we have been to the Efteling for our daughters birthday for many years - usually super impressed but this year was SHOCKING 1. We accidentally made 2 bookings earlier in the year I emailed the customer service to have the second one canceled but it wasn’t so they decided to charge us the 200 euro + deposit - answer to all things was “it’s policy” 2. Upon reading to see if anyone else has had similar bad experiences - I found that the hotel (we usually stay by lake but wanted to try something different) is worn down, mouldy, bad customer service, and in need of a refresh- so I call to see if we can change our booking to a 200euro cheaper room in landhauys (I was expecting to not be refunded as it’s our change) upon doing this I was shocked that they also want to clip the ticket again with a 35 euro change fee AND also want us to have to rebook our Caro tickets (for a cost of course!!!) 3. The most surprising part for me was speaking to a customer service team member (as many of the bad reviews Efteling have answered speak to customer service) and that being the most shocking customer service of all- I was told by this team member “yes please leave this review I understand” The park is beautiful and a great family experience we lots of fond memories of but I’m sorry the customer service is upon the worst we have ever had- the policy is led by money grabbing rather than a positive customer experience.