Regnum Carya

The hotel is beautiful, we arrived late on the first night and were greeted by champagne and chocolate covered strawberries. The kids had a juice. The reception area is beautiful. We were celebrating my husband’s 40th and the hotel did their best to help me make it special with an ice bucket in the room, a cake, balloons etc. Our room and the view was absolutely stunning, the room has all the amenities you could want, from toiletries, robes, slippers to the complimentary minibar. A small issue we had was there was no air con as we were told it’s off peak season, we went in April and the weather was hot. The first night we did sleep with the balcony door open but complained the following morning as we were woken by the peacocks but also the smell of smoke from smoking below, outside our room. The air con issue was rectified and switched on after being told initially that this wasn’t a possibility. The all inclusive in Regnum is exactly that. We felt so lucky and grateful as the whole resort was open at the start of April. We experienced the beach, pier, snack shacks, waterpark etc. our favourite things were the patisseries! The chocolates and macaroons were amazing! We really enjoyed the restaurant on the beach front and our favourite evening meal was the Japanese restaurant, the best rock shrimp ever! The staff in the outside bar area were great, attentive and quick service. On Cuba night we had a cab guy serving us. The staff in the indoor bar on an evening were rude, served others who pushed to the front of the bar whilst I had been stood there for a while waiting to be served. This was a little frustrating. The resort is beautiful! We really loved our stay at Regnum and would love to be able to revisit again one day. We did tip and found this helped the service we received particularly around the pool. We did visit land of legends which wasn’t far at all. We didn’t go for the waterpark as we had one at the hotel.

Regnum hotel has the best 5 star hotel in Turkey . All personal friendly . The food amazing Best service All people helpfully Special for thank you Mr.ciser Mr.Deniz Guestrelation team They are amazing Kindly and friendly personal I will be come soon .

Best hotel with family.with service and zoo. And new Crown Regnum will be fantastic hotel. We stayed with my family in the villa Amber. With own exclusive Alia beach which situated on the beach with white Maldive sand and exclusive restaurant.

Great Golf – Let Down by the Hotel and Customer Service We visited as a group of four golfers, looking for a relaxing break with some good food and great golf. While the golf itself lived up to expectations and the Japanese restaurant, patisserie, and bakery all delivered excellent food and service, unfortunately, that’s where the positives ended. The overall hotel experience was disappointing. The adults-only pool, which should have been a relaxing space, was right next to a large construction site — and the noise was constant and intrusive (clearly heard in the video we took). It rendered that area unusable for us, forcing us to use the busier family pool, which wasn’t what we were looking for. Several of the advertised à la carte restaurants were closed during our stay, further limiting our dining options. The biggest issue, however, was the customer service — particularly at reception. The hotel mixed up our room assignments, swapping the names on the bookings. This resulted in charges, such as a massage, being assigned to the wrong room. We assumed it wouldn’t be a problem to fix — especially since each room came with a €200 voucher — but were surprised when reception (specifically a staff member named Sedat USLUODLU) told us it couldn’t be corrected. As a result, one room had a much larger bill and we were initially told we’d still have to pay the full €200, despite it being the hotel’s mistake. We had to escalate the issue before it was eventually resolved, but the entire process gave the impression that the hotel was looking to charge extra at every opportunity. For example, we were quoted €230 for a late check-out of just four hours per room. This was my second time staying at a five-star hotel in Turkey — and this one simply isn’t in the same league. My previous experience was excellent, with outstanding service throughout, so this feels like a hotel-specific issue rather than a reflection of Turkish hospitality in general. A real shame, as with better management and service, it could be a much better experience.

Place is amazing .. food was top class all week and the staff are genuinely interested in making your stay as pleasurable as possible……… Food every nite was unreal ., Thai ., Japanese and Brazilian all equally exquisite……. Pier area and large pool ideal chill out areas

We have stayed at the Regnum previously, and it is definitely for us our favourite hotel in Belek (we have stayed at most of them). You know as soon as you walk into the hotel that it is five star facility. A warm welcome on our arrival we were led up to a lovely sized room. On Tripadvisor it is so easy to write a review about how wonderful things are like the, golf courses, the Ala Carte restaurants (the Turkish is our favourite) and how wonderful the facilities are, but it is when things don't quite go to plan that you find out just how good a hotel and its staff are. Unusually, my partner became unwell on the second day of our stay. Client services heard about this, and I was surprised when they phoned the room to ask if there was anything we needed, they also phoned again later about 7pm to check whether we would like anything sent to our room from the main restaurant. Fortunately after 24 hours my partner began to feel much better, but these simple gestures of asking did we need anything, makes such a huge hotel feel much more intimate. Later in our stay, my partner raised an issue about something and again client services went above and beyond to feedback to him about what they had done to check the points he raised and to ensure it did not impact our stay. So impressed. Regnum is definitely our second home.