Sheraton Kaifeng

All the staff were very warm and welcoming, thumbs up! The location met my needs, with a large shopping mall nearby and nice natural surroundings. However, the executive room didn't include any executive lounge benefits like dining or dedicated check-in services—not sure why?

Extremely satisfied with my stay! The staff were incredibly friendly and thoughtfully placed all the requested items for my child in the room. The room was also very clean. I'll definitely choose this hotel again next time, highly recommended!

The hotel is new, and the facilities are new. The service is proactive and enthusiastic. The day before check-in, Jerry politely called to confirm the check-in time and room requirements, and added me on WeChat to respond to my needs promptly (all questions and requests made during my stay were met). My room faced east, and I even enjoyed the sunrise in the morning. The hotel's first floor has Wang Dachang Tea and Bailaoji Peanut Shop, and Xingshengde is within 1 km, so souvenirs were easily taken care of. The hotel is in the new district, not close to the old city (it's a bit far from the two theme parks and various cultural attractions, but Kaifeng isn't that big, so it's not a major issue). The good thing is that it's very close to Kaifeng Museum, and not far from Kaifeng North and Songcheng high-speed rail stations. It's also conveniently located on Zhengkai Avenue, making it easy to drive to Zhengzhou and Only Henan. Nowadays, when traveling, I prefer hotels over homestays, and among hotels, I often choose new ones. If you have the same selection criteria, Sheraton is a good choice. Also, the hotel's breakfast buffet is good.

The service was excellent. We had a dedicated butler providing one-on-one service! The suite was incredibly spacious and grand, with sophisticated decor. All facilities were very easy to use, and the view from the window was absolutely stunning.

My family and I stayed one night at the Sheraton and had a wonderful experience, thanks to the super kind Jerry. He upgraded us to a lake-view room and even included breakfast. The room was clean and hygienic, with a large bathtub perfect for a soak, and plenty of power outlets, which both the elderly and children greatly appreciated. Parking in the underground garage was very convenient. We'll definitely stay here again on our next visit.

Everything about this hotel – its environment, facilities, cleanliness, and service – was thoroughly satisfying. The hotel boasts an excellent location, right by Kaifeng Bianxi Lake, offering beautiful lake views both morning and evening. The large floor-to-ceiling windows provide an unobstructed panorama. The hotel is fully equipped with everything you might need, from a refrigerator and safe to an iron, and even things you might not expect. The service was highly professional and attentive, and the room service was exceptionally thoughtful and thorough. The hotel's breakfast was also outstanding, with a wide variety of dishes and great flavors. Overall, the experience at this hotel was superb, and if I have the chance to visit Kaifeng again, I would definitely choose the Sheraton.

The lobby manager, Jerry, provided very attentive and thoughtful service, making us feel well cared for. The lake-view rooms offer expansive and refreshing views. Breakfast was exceptionally rich and met five-star standards. The hotel also offers a daily intangible cultural heritage Song Dynasty tea ceremony experience, which I unfortunately missed this time due to time constraints, but I hope to try it on a future visit.

The hotel's location is right by West Lake, and Wanda Plaza is just downstairs. The room is very spacious with excellent views, good hygiene, and a decent breakfast. The service is also great. Highly recommended!

The room was spacious and well-equipped, especially the large bathtub in front of the floor-to-ceiling window. The cleanliness and service were good. However, the shower head was mounted too high and couldn't be adjusted. The bath towels and face towels were a bit rough and thin; I recommend replacing them with thicker, softer ones. The breakfast restaurant was too small, and at 9 AM, we had to wait for a table. I suggest converting the entire floor into a restaurant. The breakfast selection was average and could use more meat options.