Sheraton Kaifeng

Sheraton Kaifeng Reviews

Sheraton Kaifeng

No. 9 1st Street, Longting District, Kaifeng, Henan, ChinaView hotel details
Sheraton Kaifeng
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Guest Reviews of Sheraton Kaifeng

9.2/10
Very Good
2597 review
Verified reviews
Location9.2
Amenities9.1
Service9.0
Cleanliness9.3
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All reviews(2597)
Positive reviews(2510)
Reviews with photos/video(536)
Near shopping area(195)
Friendly front desk staff(184)
Convenient for shopping(149)
Secluded lake view(86)
Tasty food(65)
Clean pool(58)
Great swimming pool(58)
Delicious buffet(17)
Negative reviews(87)
Guest User
Deluxe Queen Room
Stayed in Dec 2025
Couple
1 review
10/10
Outstanding
Posted on Jan 24, 2026
My stay at the Sheraton Kaifeng Grand Hotel was absolutely perfect! The hotel facilities are brand new and luxurious, and the room was spacious and comfortable. The lake view from the floor-to-ceiling windows was especially delightful. The breakfast offered a wide variety of options, and the local Hu La Tang (spicy soup) was very authentic. A special thank you to Manager Mina and her team for their warm and thoughtful service; they made me feel cared for from check-in to check-out. The location is also very convenient, right next to Wanda Plaza. Highly recommend!
Original textTranslated by Google
Response from Property: 【東京夢華錄新章,城市地標湖畔立】很高興您能感受到168米城市地標的獨特魅力!酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標。臨窗俯瞰時,無論是波光粼粼的湖景還是流光溢彩的城景,都是我們為您精心準備的"宋風畫卷"。期待在古都的四季更迭中,與您共賞更多美好時光!酒店將為您獻上開封手繪地圖,指引您沉浸遊覽!酒店交通便捷,驅車前往清明上河園、萬歲山武俠城僅需途徑東京大道,無需穿行狹窄小路,雙園之旅無需繁複規劃,入住酒店即可高效出行,輕鬆開啟古都探祕之旅。
Guest User
Executive Single Room Suite
Stayed in Dec 2025
Couple
7 review
10/10
Outstanding
Posted on Jan 6, 2026
Room was very clean. Kudos to the room cleaner who was very organised and was very attention to detail. We were delighted to receive a complimentary plate of dessert and fruits. The gym (fitness centre) was greatly equipped with dumbbells & benches, and weight training machines such as leg extension, lat pulldown, chest press, shoulder press, and cable machines! Not to mention the cardio equipments like treadmill, bike, elliptical machines. Really wonderful.
Response from Property: 【一城宋韻半城水,湖光城色一樓收】感謝您下榻開封大宏喜來登酒店,並給出好評。酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標,去往清明上河園、大宋武俠城、開封府等熱門景點交通便捷。客房設計突顯宋風新韻,全部房型均配備獨立浴缸,套房內更有臨窗圓形浴缸,均設落地大窗,憑窗遠眺即可欣賞濱湖公園綺麗湖景或開封新區繁華城景。下榻即可免費體驗的室內恆温泳池位於5層,健身中心配備有氧與力量型訓練器材,瑜伽房等康體設施讓您在此舒展身心。真誠歡迎您的再次會聚。
Jinlao
2-bed Room With Lake View
Stayed in Nov 2025
Travelling with friends
25 review
8.7/10
Very good
Posted on Dec 11, 2025
Everything else was great, but the underground parking garage was really shabby. The ramp was crumbling concrete and the basement looked more like an abandoned construction site.
Original textTranslated by Google
Response from Property: 【宋韻遺風拂簾動,一池西子半城夢】感謝您下榻開封大宏喜來登酒店,酒店停車場免費提供停車服務,並配備新能源充電樁,設有客梯直達酒店大堂。酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標。臨窗俯瞰時,無論是波光粼粼的湖景還是流光溢彩的城景,都是我們為您精心準備的"宋風畫卷"。期待在古都的四季更迭中,與您共賞更多美好時光!酒店將為您獻上開封手繪地圖,指引您沉浸遊覽!酒店交通便捷,驅車前往清明上河園、萬歲山武俠城僅需途徑東京大道,無需穿行狹窄小路,雙園之旅無需繁複規劃,入住酒店即可高效出行,輕鬆開啟古都探祕之旅。
5VS
Deluxe 2-bed Room
Stayed in Nov 2025
Family
22 review
9.0/10
Great
Posted on Dec 8, 2025
The location is good next to Wanda Plaza very easy to find something to eat. And good view too.
Response from Property: 【八朝煙雲枕水眠,喜來登臨閲湖景】很高興您能感受到168米城市地標的獨特魅力!酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標。臨窗俯瞰時,無論是波光粼粼的湖景還是流光溢彩的城景,都是我們為您精心準備的"宋風畫卷"。期待在古都的四季更迭中,與您共賞更多美好時光!酒店將為您獻上開封手繪地圖,指引您沉浸遊覽!酒店交通便捷,驅車前往清明上河園、萬歲山武俠城僅需途徑東京大道,無需穿行狹窄小路,雙園之旅無需繁複規劃,入住酒店即可高效出行,輕鬆開啟古都探祕之旅。期待您有機會再次下榻!
Guest User
Deluxe Queen Room
Stayed in Sep 2025
Business traveller
43 review
10/10
Outstanding
Posted on Dec 20, 2025
Good check-in experience! The hotel boasts an elegant environment. The room is clean and cozy, with soft beddings and complete facilities. The front desk staff were warm and attentive, and the check-in process was swift. The breakfast was abundant and delicious, with a wide variety of choices. It's conveniently located, and both transportation and shopping in the vicinity are very convenient. I especially want to thank the staff for their thoughtful service, which made this stay extremely enjoyable. I will definitely choose this hotel again next time and strongly recommend it!
Response from Property: 【東京夢華錄新章,城市地標湖畔立】很高興您能感受到168米城市地標的獨特魅力!酒店位於城市新區核心位置,酒店以168米建築高度刷新城市天際線,榮獲開封“十大新地標”稱號。高鐵開封北站及城市輕軌宋城路站分佈酒店附近,濱湖公園一街之隔,與萬達廣場交相輝映,靠近開封博物館、美術館等城市文化地標。臨窗俯瞰時,無論是波光粼粼的湖景還是流光溢彩的城景,都是我們為您精心準備的"宋風畫卷"。期待在古都的四季更迭中,與您共賞更多美好時光!酒店將為您獻上開封手繪地圖,指引您沉浸遊覽!酒店交通便捷,驅車前往清明上河園、萬歲山武俠城僅需途徑東京大道,無需穿行狹窄小路,雙園之旅無需繁複規劃,入住酒店即可高效出行,輕鬆開啟古都探祕之旅。
Anonymous User
Deluxe Queen Room
Stayed in Mar 2025
Business traveller
85 review
10/10
Outstanding
Posted on Apr 29, 2025
best value hotel. good breakfast. bath was very cozy. very close to restaurants.
Response from Property: 【Eight Dynasties of Smoke and Clouds Sleeping on the Water, Sheraton Enjoying the Lake View】Thank you for staying at Kaifeng Dahong Sheraton Hotel. The hotel is located in the core area of ​​the new urban area. The hotel refreshes the city skyline with a building height of 168 meters and won the title of Kaifeng's "Top Ten New Landmarks". The high-speed railway Kaifeng North Station and the urban light rail Songcheng Road Station are located near the hotel. Binhu Park is across the street, and it complements Wanda Plaza. It is close to Kaifeng Museum, Art Gallery and other urban cultural landmarks, and it is convenient to go to popular attractions such as Qingming Shanghe Park, Wansui Mountain Wuxia City, Kaifeng Mansion, etc. The guest room design highlights the new charm of Song Dynasty style. All room types are equipped with independent bathtubs, and the suites have round bathtubs facing the window. They are all equipped with large floor-to-ceiling windows. You can enjoy the beautiful lake view of Binhu Park or the prosperous city view of Kaifeng New District from the window. The indoor heated swimming pool, which can be experienced for free when you stay, is located on the 5th floor. The fitness center is equipped with aerobic and strength training equipment, and yoga rooms and other health facilities allow you to relax your body and mind here. Sincerely welcome your reunion.
Philip Lajos Christian
Executive Suite (1 Bedroom And 1 Living Room)
Stayed in Nov 2024
Family
12 review
9.5/10
Amazing
Posted on Jan 16, 2025
A very good choice a bit outside of the city center, especially good for Western clients as well. Nice walking area around !!!
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
ALTAMENT
Deluxe Queen Room
Stayed in Jul 2024
Business traveller
7 review
7.0/10
Posted on Aug 10, 2024
Only 1 towel in room but was sorted after asking for it Good hotel large room good breakfasts think 4 star is enough
Response from Property: We express our sincere gratitude for your stay at the Sheraton Kaifeng. Your experience is important to us. Should you encounter any issues during your stay, we will address them with utmost sincerity and provide assistance without hesitation. We will steadfastly uphold our core values of warmth, enthusiasm, confidence, generosity, and deep local roots, with the aim of providing guests with even more exceptional and outstanding service. We look forward to welcoming you back once again.
Guest User
Executive Suite (1 Bedroom And 1 Living Room)
Stayed in Apr 2024
Couple
18 review
8.5/10
Very good
Posted on Jun 19, 2024
The hotel is far away from interesting tourist centers whats a disadvantage. Our suite was very large, with large windows and a nice view to a lake nearby. The service was normal good.
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Family
5 review
2.0/10
Posted on May 19, 2024
Do not book this hotel ! My family and I booked Kaifeng Sheraton two nights. Traveling with elders were difficult to manage so we decided to eat dinner at hotel restaurant. The same night our family 6 people including myself got food poisoning. All have diarrheas. The cause was the pigeon soup. We had to cancel our plans for the day and next. The way hotel dealt with this issue was horrible. They kept on denying the responsibility and blaming us for the meal earlier. They refused to meet my request and refused to share contact of their general manger for further escalation. Kaifeng Sheraton was a terrible experience. Do not stay here.
Response from Property: We express our sincere gratitude for your stay at the Sheraton Kaifeng. Your experience is important to us. Should you encounter any issues during your stay, we will address them with utmost sincerity and provide assistance without hesitation. We will steadfastly uphold our core values of warmth, enthusiasm, confidence, generosity, and deep local roots, with the aim of providing guests with even more exceptional and outstanding service. We look forward to welcoming you back once again.
Theresa JY
Deluxe 2-bed Room
Stayed in Aug 2025
Business traveller
5 review
10/10
Outstanding
Posted on Sep 12, 2025
Good experience.
Response from Property: [Song Dynasty charm lingers, a pool of West Lake evokes a dream of half the city] We are delighted to welcome you to experience the unique charm of this 168-meter city landmark! Located in the heart of Kaifeng's new district, the hotel, with its 168-meter tower, has revitalized the city skyline and earned the title of one of Kaifeng's "Top Ten New Landmarks." Kaifeng North High-Speed ​​Railway Station and Songcheng Road Light Rail Station are both nearby. Binhu Park is just across the street, and Wanda Plaza is a delightful backdrop. It's also close to cultural landmarks like the Kaifeng Museum and Art Gallery. From your window, the shimmering lake and glittering cityscape create a breathtaking "Song Dynasty painting." We look forward to sharing more moments with you as the ancient capital transforms with each passing season! A hand-drawn map of Kaifeng is available to guide you on your immersive journey. Conveniently located, the hotel allows you to drive to Qingming Shanghe Park and Wansuishan Wuxia City via Tokyo Avenue, eliminating the need for narrow lanes. Traveling to both parks requires minimal planning; simply check in to the hotel for efficient travel and a relaxing journey into the ancient capital.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Family
5 review
10/10
Outstanding
Posted on May 16, 2024
The hotel’s location is excellent, facing West Lake with a beautiful view. The staff is very friendly and professional. The room is spacious and clean. This is the best hotel in Kaifeng and I strongly recommend this hotel to the travelers. If I visit Kaifeng, I will definitely stay in this hotel.
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
Anonymous User
Deluxe 2-bed Room
Stayed in Sep 2024
Solo traveller
23 review
7.5/10
Posted on Nov 28, 2024
Clean and spacious room. Staffs are friendly.
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
PK2510
Executive Single Room Suite
Stayed in Mar 2024
Couple
17 review
9.5/10
Amazing
Posted on Apr 6, 2024
Great hotel, great price. Had a great time and staff was very friendly and helping
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.
byronkim
Executive Suite (1 Bedroom And 1 Living Room)
Stayed in Apr 2025
Business traveller
5 review
10/10
Outstanding
Posted on May 27, 2025
good experience
Response from Property: We are deeply grateful for your stay at Sheraton Kaifeng and your kind comments. Situated in the core of the new urban area, the hotel, with a height of 168 meters, refreshes the city skyline and has been honored with the title of "Top Ten New Landmarks" in Kaifeng. The Kaifeng North Station of high-speed railway and the Songcheng Road station of urban light rail are in close proximity to the hotel. Binhu Park is opposite Wanda Plaza. It is also close to urban cultural landmarks such as Kaifeng Museum and Art Museum. Moreover, it offers convenient transportation to popular scenic spots like Qingming Shanghe Garden, Song Wuxia City, and Kaifeng Mansion. The room design showcases the Song style and new charm. All room types are equipped with an independent bathtub. The suite features a round bathtub by the window. Large windows are set up, allowing a panoramic view of either the beautiful lake of Binhu Park or the bustling cityscape of Kaifeng New District. The indoor heated swimming pool is located on the fifth floor. The fitness center is furnished with aerobic and strength training equipment. The yoga room and other fitness facilities enable you to unwind and relax. We sincerely look forward to your next visit.