Amilia Mare Rhodes

This is not an all-inclusive resort, it is semi-inclusive. You are limited to two restaurants although there are seven of them and once you use up your reservations you must eat at the buffet restaurant. Further, room service is not included (unless you count the water and few cans of soft drinks that they may refill daily). The Greek staff is generally rude and not willing to help, that being said the foreigners are much friendlier and assist whenever you ask. Overall, the resort was okay not the best but not bad. The spa services were nice and the two restaurants we were allowed to try had okay food essentially what you would expect in a hotel restaurant.

Beautiful hotel but run like a 3 star. No one to help with luggage on arrival. People at check in desk didn’t want to help, just told us to wait once we’d already unloaded and brought all 7 suitcases in, with 2 babies! Staff member called Elena was very sarcastic and rude, should not be working there. Bed was creaking very loud with every small movement. My baby woke up 3 times crying from the sound, we moved rooms at 1am just for the night. I had to take my 6 month old across to the other side of the hotel just to sleep in a decent bed then move back to original room next day. Staff lie a lot, next day they told me the bed was fixed but nothing had been done. Housekeeping took my babies towel by mistake; took two days for them to find it and bring back to me. No service at pools, you’d expect staff to take orders around the pool at a 5 star. Staff dont know much and lie when questioned. Very strange. Mornings are extremely noisy when people walk past the bedroom. I was up from 7am from constant noise which wasn’t good for my baby. All inclusive options were very good though.

My partner and I could not be happier with our stay at the Ella Helea hotell. The staff was so nice, the buffet was amazing, and the overall experience was a 10/10. However, it is a «kids hotell» so if you are traveling with your partner like we were, be prepared for alot of kids running around. If you’d prefere a calmer stay, id recommend booking the Ella Elissa Hotel, considering it’s an adults only hotel.

The resort was good overall, but it lacked the finesse I’ve experienced at some other resorts. The staff were genuinely great and provided excellent service throughout our stay, which was definitely one of the highlights. That said, there were several maintenance issues around the resort that took away from the experience — things like loose or damaged tiles, a nail sticking out of the floor, and a handrail that wasn’t fitted properly. Small details, but noticeable in a hotel of this standard. The cocktails also need some improvement. For example, the mojito arrived without mint, and quite a few of the cocktails just tasted overly sweet and syrupy rather than properly balanced. Food was very hit and miss across both the restaurants and the buffet. Some meals were enjoyable, but others were disappointing — the chicken was often very dry, and the burgers from the street food bar were really inconsistent. One was fine, while another was rock hard. On the positive side, the pool area, views, and overall service were excellent. If the hotel can improve the consistency of the food and drinks, along with tightening up maintenance and operational details, it could easily become an incredible resort.

Stunning hotel in terms of facilities and design. Service could be a little slow and the food overall was slightly disappointing, quite basic for 5 star.

A superb resort, can’t fault a thing. Busy at times but that’s because it’s so good

Absolutely loved it here and will definitely be coming back!

Very nice and friendly staff Clean resort Good food Entertainment for children Children friendly hotel

The hotel location is beautiful. The beach is very nice but I imagine it gets very crowded in high season as it was relatively crowded on nice days of the low season. However, service was really bad. Rude staff or just careless (perhaps without realizing). No attention to detail that you would expect from a high price tag, 5 star hotel. Food was less than average and limited options of drinks (most wines on the menus were “out of stock”) and even coffee didn’t taste good. Again, ok hotel but def not for the price tag it warranted. We went in off season so it was a bit cold. It would have been nice if at least one pool was a bit heated but the pools were all freezing cold and it was 24/25 degrees outside.