Kanazawa Tokyu Hotel Reviews

Response from Property: Thank you very much for sharing such a magnificent and generous review. We are absolutely thrilled and deeply honored by your words, describing your stay as "first class by all means."We are delighted that you thoroughly enjoyed our spacious Japanese and Western-style rooms with beautiful views, as well as our sumptuous breakfast. It is wonderful to know that our prime location served as the perfect base for your Kanazawa exploration—from the historic samurai district right behind us and the walking proximity to Kenroku-en Garden and the 21st Century Museum of Contemporary Art, to the nearby charm of the geisha districts.Knowing that we delivered an outstanding experience means the world to our entire team. We look forward to welcoming you back for another exceptional stay in the near future.Customer Service TeamKANAZAWA TOKYU HOTEL

Response from Property: Thank you very much for your kind review. We are delighted to hear that you enjoyed our service and found your stay to be a good value. Providing polite and welcoming hospitality is our top priority, and your feedback is truly encouraging for our team.We look forward to welcoming you back on your next visit!

Response from Property: Thank you very much for your wonderful review!We’re so pleased to hear that you enjoyed our spacious, clean, and quiet rooms, and that our location was ideal for your participation in the Kanazawa Marathon.We’re especially happy that our early breakfast service helped support your race day. Your kind words mean a lot to us, and we hope to welcome you back again soon—whether for another marathon or a relaxing stay in Kanazawa!

Response from Property: Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed our convenient location and the vibrant selection of restaurants nearby. Being just a short walk from the art museum and Kenroku-en Garden is something many of our guests appreciate, and we're glad it added to your enjoyment.We hope to welcome you back again soon for another memorable stay!

Response from Property: Thank you for taking the time to provide our review. We are honored to hear about your positive feedback on the cleanliness and comfort. We will continue to maintain high standards of cleaning service to create an even more comfortable stay for you. We look forward to serving you again!

Response from Property: Thank you very much for your kind feedback. We’re delighted to hear that you found the room clean and enjoyed the quality of our service. Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back in the future!

Response from Property: Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location near Samurai Street and the nearby shops. We hope to welcome you back soon for another great stay!

Response from Property: Thank you for staying at our hotel and for your positive feedback on our service and location. The izakaya and convenience store you mentioned may be confusing with the abundant amenities in the surrounding area. While we don't have these facilities downstairs, our hotel is located in Kanazawa's most vibrant and bustling area, offering excellent living conveniences. The hotel is adjacent to a large shopping mall, and a department store is directly opposite, making shopping comfortable even on rainy days. Furthermore, numerous restaurants surround the hotel, allowing you to enjoy Kanazawa's culinary delights, from izakayas to local specialties. Regarding your comment about the slightly dated room amenities, we will continue to review and implement improvements and upgrades to provide a more comfortable stay for every guest. Thank you again for your valuable feedback, and we look forward to welcoming you back after completing the upgrades. Kanazawa Tokyu Hotel Customer Service Team

Response from Property: We sincerely thank you for choosing to stay at the Kanazawa Tokyu Hotel. We also bow our heads in deep gratitude for you taking the time out of your busy schedule to leave such a valuable review. We are truly delighted to hear that you were satisfied with the value for money, the lobby atmosphere, and the water pressure and temperature in the bathroom. Your comfortable stay is our greatest joy. Furthermore, we will take your generous praise regarding the cleanliness of the guest room to heart. On the other hand, we are deeply sorry for the inconvenience caused by the bathroom fixtures showing signs of age. Nevertheless, we are very grateful for your understanding and generous attitude, acknowledging that it was "unavoidable." Although it is difficult to carry out large-scale renovations in the short term due to the building's structure, we will do our utmost to create a more pleasant environment by conducting more thorough daily cleaning and facility inspections, as well as expanding our amenities. All our staff will continue to devote their hearts to providing even more comfortable spaces and services. It would be a great honor if you would visit our hotel again on your next trip to Kanazawa. Our entire staff looks forward to your valuable return with open arms. Kanazawa Tokyu Hotel Customer Service Team

Response from Property: Thank you so much for your kind words! We are honored to receive such high praise for our service, room layout, and convenient transportation. We always strive to provide a convenient and comfortable "home away from home" for every traveler exploring Kanazawa. Knowing that you can easily access attractions and enjoy your trip makes all our efforts worthwhile. We welcome you to visit Kanazawa again in different seasons and experience the city's unique beauty. We look forward to seeing you again!

Response from Property: Dear Guest, thank you so much for choosing to stay at our hotel and sharing your experience! We are honored to know that you were satisfied with our service, elegant environment, and delicious breakfast. Your recommendation is our greatest affirmation. We have taken note of your valuable comments on the facilities and cleanliness and will use them as motivation to continuously improve and perfect our services, striving to provide you and all our guests with an even more perfect stay. We look forward to your next visit and wish you a pleasant stay! Sincerely, Kanazawa Tokyu Hotel Customer Service Team

Response from Property: Thank you for once again choosing to stay at the Kanazawa Tokyu Hotel and your Executive Room. We are honored to know that you were satisfied with the service of our staff and the quality of our breakfast. However, we sincerely apologize for any disappointment you may have felt that the light meals in the Executive Lounge did not meet your expectations. We have immediately forwarded your valuable feedback regarding the reduced selection of afternoon tea items, light meals, and beverages to the head of the accommodation department, and we are discussing improvement plans. To provide a high-quality experience befitting the Executive Floor, we are committed to reviewing and improving our services. We sincerely look forward to serving you again in the near future and welcoming you with an even more perfect experience. All staff members warmly welcome your next stay.