To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(682)
Positive reviews(659)
Reviews with photos/video(109)
Great location(99)
Delicious breakfast(89)
Convenient location(76)
Quiet & comfortable(35)
Friendly front desk staff(23)
Loved the view(19)
Lift was OK(10)
Well designed(9)
Negative reviews(23)
michalya
Business Double Room
Stayed in Sep 2023
Couples
6 review
4.5/5
Great
Posted on Sep 15, 2023
Nice hotel, very good location and friendly staff. The bed was Very convenient.
The rug was a bit dirty.
jungmin
Elegant Twin Room
Stayed in Sep 2023
Family
2 review
3.0/5
Posted on Sep 8, 2023
I am quite confused as to why they don’t provide laundry service as indicated on the amenities page.
I purposely had booked this hotel to get some of my clothes washed, and apparently there is no self laundry/ laundry service on site when asked.
Response from Property: Dear guest, the laundry service provided by hotel is sent to an outside laundry. Currently, it takes two days at the fastest. If guests check-in or check-out at an inappropriate time, it would cause problems with not being able to pick up the clothes. So we didn’t take your clothes to wash. Thanks for understanding and hope to see you again!尊敬的宾客您好!酒店为宾客提供的洗衣服务都是送到外面洗衣店洗涤,目前最快也需两天时间,如果宾客入住或离开的时间不合适就会造成取不了衣物的问题, 所以我们没有将您的衣物送去洗涤,望理解.欢迎再次光临!
Haikuotiankong676
Elegant Twin Room
Stayed in Jan 2024
Couples
48 review
5.0/5
Outstanding
Posted on Jan 14, 2024
This is my second time staying at Gesar Hotel. It is listed as a three-star hotel. It is in the old town of Kangding and is very convenient for parking, food, accommodation and shopping. This time I came here specifically from the mainland to escape the smog. This season is the off-season for tourism in Kangding, and there are few foreign tourists on the streets. The weather these days has been great, cloudless and blue. It feels very comfortable to walk around here.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your review. The hotel is located in the old town of Kangding. It is only about 5 minutes' walk from the famous Zheduo River and Qingge Square. It is 28 kilometers away from Mugecuo Scenic Area by car. The transportation is very convenient. There are many local snack bars, shopping malls and restaurants nearby. It can meet the needs of guests for travel and shopping. Welcome to visit again!
Guest User
Mountain-view Twin Room
Stayed in Jul 2024
Solo travellers
16 review
1.0/5
Posted on Jul 9, 2024
The facilities are old and the service staff has a cold attitude. After checking in, I was told that the hotel pipes were broken and there was no water. I spent one night together and paid a deposit of 100. I checked out at 8 in the morning and did not get a refund until 8 in the evening! Too many pitfalls
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry that this stay did not bring you a good experience. The hotel's water pipes broke due to the water supply and drainage company, resulting in water outage in the entire residential area. We have notified guests when they checked in, including those who have already stayed at the hotel. Mineral water was provided to the guests in a timely manner with the guest's approval. Some guests were unwilling to continue to stay, and we also actively cooperated with them to cancel the room or check out for free. As long as the guest is willing to cancel, no matter how long he has stayed, we will I have applied for free cancellation and received many compliments from guests. Generally, the deposit will be automatically refunded to the corresponding account. Some accounts are pre-authorized, so there will be no text message prompts or bank network delays. The above situations may also occur, but these are very rare situations. We will increase training on the attitude of service staff and strive to satisfy every guest.
Guest User
Elegant Twin Room
Stayed in Nov 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Environment: In the old city, traveling is very convenient. The most important thing is to have dedicated parking spaces, which is very important in urban areas where land is at a premium. So every time I come to Kangding, this hotel is my first choice. Park the car at the hotel and go to Qingge Square to see the Hot Pot Restaurant or find local food. You can walk around it. It's really convenient.
Service: The service is very good and polite.
Breakfast: Very unique. I like their rice noodles the most. It’s so delicious. The butter tea is also delicious.
Hygiene: The most important thing when you go out to play is the hygiene of the hotel. They do a good job, so there is no need to worry at all.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your support and trust in us. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay in the hotel. We look forward to your coming again to review our progress, and wish you a happy day!
Guest User
Comfy Family Room
Stayed in May 2024
Family
1 review
1.2/5
Posted on May 2, 2024
The room is really poor and the hygiene is also poor. When traveling, you should stay in a better place for accommodation. The photos in the photo album are okay, but the price is not cheap (around 800). It is better not to come here during the peak season.
Original TextTranslated by Google
Response from Property: Dear guest, we have received your review. During the peak tourist season, all hotel room rates will increase. We hope that guests can objectively evaluate the hotel and make multiple comparisons and references when booking a hotel to determine the cost-effectiveness. Make reservations later. The price of our hotel is already in a very reasonable range during the Golden Week. We also implement free parking and breakfast-free policies for guests. There are only a handful of hotels in Kangding that can provide free parking. It can also be said that our hotel is the first to offer free parking in local hotels. We are dedicated to our guests and strive to provide high-quality services and hope to gain their recognition and understanding. If guests have any questions during their stay, they can contact the hotel staff. We will do our best to help you. Once again, we hope that our guests can carefully consider the cost-effectiveness when booking a room, especially during the peak season. No matter where you are planning to travel, you need to make more rational references and comparisons before booking. Go make a reservation.
Guest User
Business Double Room
Stayed in Oct 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 7, 2023
The breakfast was delicious, the hotel facilities were good, and it was very quiet. Parking spaces are tight, and they have thought of countermeasures and will help with parking. It's very close to the Liuliu River, and it's not too noisy like being by the river.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! I wish you a happy life!
Guanian8739
Elegant Twin Room
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 4, 2023
I originally booked Gesanghua, but I booked Gesar because there was no room available. The hotel has a good location, rich breakfast varieties, and a very good service attitude. In particular, the security guard in the parking lot also helped reserve a parking space, which is very convenient when parking spaces are tight. Kangding is already very good!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Gesar Hotel will always stand in this city, waiting for your arrival! Have a good trip!
Guest User
Elegant Twin Room
Stayed in Sep 2023
Travel with friends
15 review
4.7/5
Amazing
Posted on Oct 7, 2023
The location of the hotel is good, the room is very clean, there is a parking lot, but it is relatively small, and there is an elevator, but you need to climb about one floor to the hotel lobby. The hotel service is not bad. Kangding is a small city that is clean and tidy, and the night view is beautiful.
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very glad that you have chosen to stay at Kangding Gesar Hotel. The hotel is located in the old town of Kangding, with the excitement and convenience of the city. The hotel has always hoped to use its thoughtfulness and warmth to become the home away from home in your heart. We look forward to it. Your next time home!
^_^xianlaiwuliao^_^
Business Double Room
Stayed in Sep 2023
Family
33 review
5.0/5
Outstanding
Posted on Sep 8, 2023
Generally speaking, there is nothing bad, and of course nothing outstanding. The overall feeling is that it is a bit expensive. I don’t know if this is a characteristic of Kangding. There is porridge, milk and noodles for breakfast. I don’t know if it’s because I’m a picky eater or something, but it doesn’t suit my taste. No one helped with my luggage, although I could have done it myself. In short, I feel that hotels of the same price elsewhere can do better.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your review. If guests need to carry luggage when checking in, they can inform the security staff or the front desk, and we will coordinate staff to carry it for you. Welcome to visit again!
Guest User
Elegant Twin Room
Stayed in Feb 2024
Family
1 review
1.0/5
Posted on Feb 13, 2024
In general, the accommodation is very cost-effective. The negative review is for breakfast. There is nothing left at 8:30, so what should the guests eat?
Original TextTranslated by Google
Response from Property: Hello dear guests! We have reported the issues you raised to the relevant hotel departments, and we will investigate and rectify the issues. Welcome to visit again!
Guest User
Mountain-view Double Room
Stayed in Aug 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on Aug 12, 2023
The service was very good and the room was very clean. It has its own parking lot, and there are two parking lots. On the night of check-in, I asked the front desk for water. Maybe it was not delivered because it was too late. The next day, the room lady gave me so many bottles. The breakfast is also quite satisfying, so don’t expect to compare with four or five stars. The security guard helped carry my luggage when I checked in that day, and the lady at the front desk helped carry my luggage when I left. Thank you😊
Original TextTranslated by Google
Response from Property: Hello dear guests! We are very sorry that we could not provide you with timely service. It is probably because the service staff did not deliver water to you in time because they were afraid of affecting your rest. If you have any questions during your stay, please call the front desk. We will serve you wholeheartedly. Welcome again Come!
Xiaohutuxian
Comfy Family Room
Stayed in Jul 2023
Family
61 review
5.0/5
Outstanding
Posted on Jul 19, 2023
The location of the hotel is very good, in the center of the city, close to the Zheduo River, and very close to Love Song Square. The hardware facilities of the hotel are very good, the interior has a sense of class, and the whole is clean, tidy and comfortable. The surrounding area is very convenient for shopping and eating, the hotel service staff is warm and hospitable, and the parking lot is free.
Original TextTranslated by Google
6/8
Response from Property: Hello, dear guests! Thank you for your comment. The hotel is located in the old town of Kangding, with convenient transportation, surrounded by snack bars and shopping malls, has its own parking lot and is equipped with full-time security personnel to guard the guests' cars. Thank you for coming!
Guest User
Mountain-view Double Room
Stayed in Nov 2023
Couples
3 review
1.0/5
Posted on Nov 11, 2023
Environment: Very no soundproofing. There is a school next to me that starts gymnastics very early in the morning. The cleaning lady cleaning the corridor is very loud. They talk so loudly that I can't sleep. It's very noisy! ! !
Original TextTranslated by Google
Response from Property: Hello dear guests! We have reported the issues you have reported to the relevant departments and will strengthen the training of employees so as to not affect the guests' rest during work.
Lanying317
Business Double Room
Stayed in May 2023
Travel with friends
50 review
5.0/5
Outstanding
Posted on May 4, 2023
The most comfortable day during the May Day holiday. Although it only has three stars, the room facilities and hygiene are no worse than other hotels in Kangding. I have stayed in more than a dozen hotels in Kangding, and Gesar is the one I am most satisfied with overall. The first is that it is located in the center of the old city, very close to my favorite Zaibing BBQ Restaurant, Guodaqiao Farmers Market, Love Song Square, Zheduo River, etc.; the second is that there is a free parking lot, although there is no elevator in the parking lot;
Thirdly, the room is really nice. The electric toilet, electric curtains, paid foot massager and other equipment are very practical.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for your good review. The hotel is located in the old town of Kangding. It is surrounded by local food and shopping malls, which is very convenient. It is also close to Zheduo River and Qingge Square for shopping. Your good review is an affirmation of our work. We will continue to Work hard to gain more recognition from guests and welcome you to visit us again!