I thought about it
I still have to write a comment
Because of business trip
It's Saturday again
Booked this room for 3 people
It was already 00:30 in the morning when we arrived at the hotel
You can also call the front desk staff in advance.
After arriving at the hotel
The night shift counter staff are quite friendly.
Also asked for assistance with parking
Originally we booked a triple room
Go to room 806
Found that we were given a large quadruple room
(1)
After checking in, my colleague took a shower halfway through
Found out there was no hot water
Respond to the counter
Our room is on the 8th floor
The service staff said that all rooms on the 8th floor are fully occupied.
On the 2nd floor if necessary
Can take a room
Let us wash in hot water
Halfway through taking a shower in the middle of the night
How could it be possible to go to the second floor to wash it again?
Thank you to the counter for your kindness.
I'll wash it with cold water afterwards
Just grit your teeth and rush forward.
Because I'm really tired
(2)
after taking a cold shower
Hot water is most needed
But they have a hot water bottle inside
Poor contact failure
I changed several plugs but still can't get electricity.
It really adds insult to injury with nothing.
I had no choice but to wrap myself up in quilt and go to sleep.
(3)
Use a hair dryer early the next morning
The hair dryer cannot produce air directly.
There is also a burning smell coming out
After going down and talking to the morning shift counter,
They said there was a spare one in the drawer
Hair dryer is available
If the hair dryer on the wall
It was already broken
Should it be removed or replaced?
Or cut the fault label
So that customers won’t misuse it
(4)
Check out time is 11 o'clock
10:45 am
a young male housekeeper
Suddenly open the door and come in
Didn't knock on the door
Another colleague of ours is a girl
I happened to be standing on the walkway in front of the door.
As soon as the door opens, you can see directly
shocked
Fortunately, I have clothes to wear at the moment.
Otherwise, I really don’t know what to say.
The cleaning staff said
Alas, haven’t checked out yet
I'm sorry and I didn't say anything.
Normal housekeeping staff will come in to clean
You have to ask the front desk if the room has been checked out or knock on the door first. This is the most basic thing.
I lived in the tuna family
Hualien Pavilion
Taitung Hall
Pingtung Pavilion
Services and facilities are pretty good
Why did you come to Kaohsiung this time?
First time staying at Yancheng Hotel
Encountering such a bad situation
never like this
After checking out, I was in a hurry to leave because I still had work to do.
Just like the female counter staff on the morning shift
Ask them to tell their supervisor what to do
This accommodation experience is really terrible
Then he gave us 4 slices of pancakes to apologize.
He said he would report it to his supervisor
In the evening
A male supervisor calls
It's the director
Of course, apologize politely orally
I told him that you are like this
Made our stay an unpleasant experience
Moreover, the education and training of housekeeping staff are poor
It's really unprecedented
I told him what to do next
Tell me again because I'm busy
The director said that
I called you to apologize
What further processing is needed?
Because I am in the tourism industry
I stay in hundreds of hotels every year
I feel like the whole thing is up and down
There is something wrong with this Yancheng restaurant
Rarely write comments
But that's the actual situation
Narrative information for everyone’s reference
Also let the Tuna Family Group know about it
Branch library status
Original TextTranslation provided by Google