klaabukas
August 17, 2024
The hotel and spa itself are nice, breakfast decent, restaurant good, even though the portions tend to get smaller and smaller. Do not expect to get full stomach from only main course if you are a grown up man. Rooms need an upgrade. At first we were accommodated in a room where there was no aircon, even though everywhere is stated that they have airconditioning. We discovered it very late at night and thought that opening door to balcony would do it, but it got really noisy very early in the morning. So after a bad night and complaint we could change the room. I appreciate that, but why would they accommodate us in a no-aircon-room in the first place if there were airconned rooms available? Unfortunately the worst thing to happen to us was that money from my husband's pocket went missing. Luckily it was not big amount, but still really bad experience. We were looking for the safe in room, but there is none!!! After filing complaint we learned that there is possibility to keep your valuables somewhere locked up in a lobby, but this is really not convenient, is it. I cannot remember the last time staying in a big hotel where there was no safe in the room. The answer from the hotel was not really satisfactory either, we did not expect to be compensated, but getting an answer "no cleaning lady confessed and we trust our employees" felt like they claimed we were lying about the money taken. Just bad communication. Rated as one of the best hotels in Kuressaare, it let us down.