Humboldt Park Hotel & Spa

Nice hotel but terrible management. The hotel is quite nice, but the management is terrible and unkind (details later in the comment). We booked our stay as a family trip for three, two adults and a toddler (2 years old). The stay was nice, although the hotel wellness area was a bit outdated. The bubble bath mosaic tiles were crumbling and the steam sauna did not work properly, it heated up too much and did not generate enough steam. The breakfast buffet was OK, the dinner buffet was too plain for 450 CZK/per person. The room was spacious and clean, the bed was nice and the bathroom was clean. The shower pressure was quite intense, which I like, but some might find too much. Why I say that the management is terrible? When I booked my trip via hotels dot com, I paid with a debit card and got the message that my card paymend didn't go through. I then atlered the booking so that I would pay for it onsite. They have some kind of online check in system called Alfred, I did the check in via that system and paid through that. Later it turns out I had made 2 bookings and paid for both. They however say it is my own fault and they kept the money. I offered to use other services for the money (restaurant, spa, bar, etc), but they declined that too. It's not that I did not show up - I arrived and I used one room. I should have slept in the second room too. They are willing to keep my money for an honest mistake (which I feel lies more on hotels dot com side than mine) and therefore I hope that they get what they deserve.

It was not easy to communicate With the staff at the reception. They required everybody's adresses. The room was ok. It was spacious. But connected room was noisy. Good location. Good breakfast and service there.

Our room was the very best and most beautiful one could wish. The personel is super kind without exaggerations. A truly wonderful experience! Having the swimming pool on our floor allowed us to swim every morning before breakfast. The food was carefully made and one can choose to follow a diet or eat "nomally".

Very friendly helpful Staff!! Clean, quiet, rooms. Amazing sauna and jacuzzi. Good selection for breakfast.