Premier Inn Karlsruhe City am Wasserturm

非常不錯的酒店，離主火步行5分鐘

Previously, I had been very satisfied with the Hotel am Wasserturm in Karlsruhe. This time, however, the opposite was the case. When we checked into the double room and unpacked, we discovered that there was only one duvet and one set of towels. Furthermore, the wall next to the bed was very dirty – probably from a party in the room. I then called the hotel's phone number, but ended up on an endless hold with an artificial computer voice. The phone advised me to download a form and then send an email with my complaint. I wonder, though, when I would have received towels and a second duvet. I had no choice but to go to the reception. The friendly staff then gave us another room, which was fine. However, we found the temperature of 19.7 degrees Celsius too cold, especially in the bathroom, as there was no way to adjust the temperature. On Saturday, December 7th, we left the hotel at 8:30 a.m. and returned around 4 p.m. The room hadn't been made up yet. Housekeeping staff stood in the hallway and announced that someone would be there shortly. Nothing happened for the next 20 minutes. At least this time, after a short wait, I got through to reception, who said they would send someone immediately. I waited half an hour in vain, so I put a "Do Not Disturb" sign on the door and lay down. When we finally left the building at 6:15 p.m., they said the room couldn't be made up because the staff had already left. One more small note about breakfast: At €16.90, you'd expect the scrambled eggs to be warm, not cold, and made with eggs, not powdered eggs. At least the beds were very good and comfortable!