Green Mountain Hotel
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Rooms and Guests
1 room, 2 adults, 0 children
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Green Mountain Hotel

No. 1 of Top Premium Hotels in Karpacz
ul. Sarnia 21, Karpacz, 58-540, Poland
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Located in Karpacz, Green Mountain Hotel is in the mountains, within a 15-minute walk of Park Bajek and Relaks Slope. This luxury hotel is 0.4 mi (0.6 km) from Karkonosze National Park and 1.5 mi (2.3 km) from Sports and Tourism Museum.Show More
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hotel overview picture
4.3/5Very Good·Cleanliness: 4.3
All 33 Reviews
SaunaSpaFitness RoomParkingLibraryRestaurantMeeting Room24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Train: Jelenia Góra
(18.3 km)
Train: Jelenia Góra
(18.4 km)
Landmarks: Centrum Karpacza - Deptak
(1.4 km)


Guest Reviews


Services & Amenities

2-Levels Room

2-Levels Room

1 Double bed
Free Wi-Fi
Air Conditioning
Private Bathroom
Room Details
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Classic Room

Classic Room

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Air Conditioning
Private Bathroom
Room Details
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Guest Reviews(33)

Very Good
Verified Reviews
  • Cleanliness4.3
  • Amenities4.3
  • Location4.3
  • Service4.3
Guest User
February 25, 2024
NOT service as a 5 star Hotel . Menu in green restaurant is not same as on home page , and we had to leave without ordering food , since waitress did not speak any English. It should state on web site that hotel only welcome’s polish families with children . Not any nice place to be - for any other guest - breakfast buffet, pool , lobby bar and restaurant all has the atmosphere of a child care facility.
Guest User
January 8, 2024
We made last minute booking at the Green Mountain Hotel after being massively let down by another place in Karpacz. From the very first minute we were greeted with kindness and professionalism. Nothing was too much of a trouble. All the staff we came across were willing to go an extra mile to make your stay memorable. Our apartament was spacious, comfortable and clean. It was a nice bonus having our own sauna in the bathroom. The spa facilities were well designed and very relaxing. Only the pool area was getting quite busy at times with families with children. Breakfast was very varied and catered for all tastes. It was well managed, so we never had to wait for a table. Food at the restaurant as well as the bar was absolutely outstanding! The best chicken Caesar ever and steak tartare! Just divine. For the nature lovers there a few hiking trails around the hotel, which are nothing short of spectacular. In spite of not being fan of big resorts, staying at one of the apartments still felt cosy and intimate.
Guest User
August 9, 2023
We were here for 5 nights and had quite an enjoyable stay with a very nice room with a balcony and a Sniezka mountain view. The location on the outskirts of town had the advantage of being close to some of the main walking trails but the disadvantage of no easy access into town. The Hotel is extremely family orientated (Atleast this time of year) which is a bit problematical as there is only one bar and two restaurants which is not enough for an establishment of this size. The existing bar and restaurants also lack much ambience. The facilities are stretched and while good, the two breakfast sittings were extremely busy. When we opted for a la carte in the evening the menu was very limited and just designated tables in the main buffet restaurant with near zero ambience. The Italian is not a lot better and is basically a big cafeteria. What this hotel desperately needs is two or three bars including something like a roof bar/restaurant which takes advantage of its wonderful position and is preferably child free. The lack of this kind of facility or a proper a la carte restaurant ( apart from the Italian) lets this hotel down. We found ourselves having to go out of the Hotel every evening as there were such limited options within the Hotel, much to our disappointment. Although a nice Hotel it is plainly not 5 star for many reasons. Incidentally we noted there was no hand cream provided in the rooms and the existing toiletries were not replenished unless specifically requested. We found ourselves having to go out in the evening as there was very little to keep us there in one bar or restaurant usually over-run with children. We hope management read these reviews and takes them as constructive feedback because the Hotel is good but could be so much better.
Guest User
August 3, 2023
To reiterate what some of the previous reviewers have noted, this is definitely not a 5* hotel, neither by international nor Polish measures. I’d rate it maybe as a strong 3* / weak 4*. Where I think this hotel falls short of most is in customer service. Pros: - The location is in a pleasant secluded area, right next to the starting point of a popular hiking trail up to the Sniezka hill. - Breakfast buffet had a decent selection for a continental breakfast. Due to overcrowding, they split breakfast into two slots and you have to tell them which once you’ll be taking in advance. Cons: - I stayed in the two-story suite. While the room was clean, the quality of furniture and interior design seemed Ibis-style cheap (comparing it to what I would have expected at a supposedly 5* hotel). The king size bed was pretty comfortable, though. - Housekeeping service did not replace toiletries even once during a three-night stay. I believe they also did not replenish the two complimentary water bottles. - Room service never took my calls, despite attempts to reach them several times. - They host live shows for children in the main lobby which was always very loud and crowded. In general, the hotel seems to cater primarily to families with young children, so be aware if you don’t fit into this demographic. - Similarly, room sound insulation is not that great. I was woken up by sounds of children sprinting through the hallways. - At check-in they give you a little piece of paper that you can apparently exchange for a towel at their pool. When I was leaving on the last day, I simply left this sheet of paper in the room. Upon check-out, I was harassed by the clerk who demanded that I return it to them. I told him it’s been left in the room, and instead of simply acknowledging this as a fact and having somebody collect it later, he threatened to charge me with a PLN 100 penalty for having lost it, or else demanded I bring it to him. I was never informed about the urgency of having to return a little piece of paper they give you at check-in along with the hotel keys and other brochures; neither did I ever consent to secure it with a cash deposit / penalty (apparently, it says so in fine print on the card). Also, is it really wise to threaten your guests with cash penalties when they tell you they don’t have the towel card on them but, instead, it’s been left in the room? Is the default assumption you’re there to steal a pool towel when you’re paying PLN 900 a night? I later spoke with the hotel manager who confirmed this is indeed their approach, so the issue is systematic. I found this situation very problematic, both from a customer service and honest dealing perspective. Seems to me this is how the hotel makes extra income, by charging guests for lost towel cards. - Same clerk at first requested I pay triple what my bill really was (without showing me the bill). When I made him check, he walked it back and presented me with the actual bill.
Guest User
July 7, 2023
We had a wonderful stay at the Green Mountain hotel recently. Room was a great size for 2 adults and a cot. Delicious buffet breakfast with prosecco if you wanted! Close-by to the town, although a big hill if walking back!! Very easy access for mountain walks, straight out the back of the hotel we joined the path to walk up to Snezka! Local italian restaurant did great pizzas for our first night. Lovely indoor and outdoor swimming complex with a play area for children! We felt very relaxed after our 3 day stay, could have stayed for much longer! Thank you Green Mountain!
Guest User
January 4, 2023
It was super great staying, the personal very helpful and excellent activities and food! We had a tiny issue with the heating but a technician came super fast and fixed it quickly, the buffet was vary and a lot of food and drinks, easy to go to city center.
Guest User
June 24, 2023
UWAGA PRZECZYTAJ ZANIM WYBIERZESZ TEN HOTEL!!!! Wybraliśmy się z żoną na tygodniowy wyjazd z rocznym dzieckiem wybierając apartament deluxe z sauna za ok. 5600zł ze śniadaniem i obiadokolacją. Ponieważ hotel informuje ALE w bardzo niejasny i trudny do znalezienia sposób o pewnych BARDZO WAŻNYCH kwestiach wydaję mi się że warto je poruszyć. APARTAMENT : - apartament pomimo sygnowania przez 5* hotel , jest nieskategoryzowany tzn że nie traktujemy go jak 5* hotelu - sprzątanie jest dodatkowo płatne - 150zł/ za jedno sprzątanie - wymiana ręczników dodatkowo płatna 10zł/ ręcznik - brak/ bardzo słaby sygnał WiFi ( ważne bo ciężko tam z zasięgiem) - dramatycznie skrzypiące ( w naszym przypadku ) łóżko wybudzające dziecko w nocy ze snu - brak klimatyzacji w apartamencie ( przy 25-30 stopniach w pomieszczeniu nie da się wytrzymać) - plastikowe, zużyte kieliszki do wina - dostawka dla dziecka w znacznym stopniu zanieczyszczona , należało ją samodzielnie wyczyścić ( nie położyłbym tam psa przed czyszczeniem) HOTEL: - niemiłe i mało kulturalne Panie/Pan w recepcji - kelnerzy pracujący na sali w żaden sposób nieprzeszkoleni, ogólnie to za bardzo nie wiedzą po co tam są - jedzenie w hotelu DRAMATYCZNE - na obiadokolacje codziennie to samo - kucharz prawdopodobnie po zagranicznym kursie smażenia mrożonek we fryturze serwuje - nugetsy w panierce oraz rybe w panierce. Poza tym codziennie schab w sosie własnym, makaron z jakimiś resztkami oraz ryba bez panierki. Wszystko tłuste, słone i ciężkie. Jeśli jedziesz z rocznym dzieckiem zapomnij o jakimś KIDS MENU. Po mojej interwencji otrzymałem rybę w żółtej oprawie z Vegety. Na śniadania jajecznica pływająca w nieokreślonej mazi wodnej. Czuć że wszystkie produkty są bardzo niskiej jakości - byle jak najtaniej, jak najmniejszym kosztem, żeby jak najwięcej zarobić na naiwnym wczasowiczu - desery codziennie te same nawet nie pieczone na miejscu tylko prawdopodobnie kupowane lub robione z jakiegoś chemicznego proszku - przy większym obłożeniu hotelu trzeba sobie poczekać na stolik, co więcej jak już uda się zdobyć stolik ZAPOMNIJ żeby był czysty - dodatkowo proponuję na stołówkę ( bo tego nie można nazwać restauracją ) wziąć ze sobą latarkę ponieważ manager sali robi klimacik i jest bardzo ciemno OKOLICA : - brak jakiegolowiek miejsca na spacer wózkiem z dzieckiem, można jedynie spacerować po drodze po której ciągle jeżdżą samochody - UWAGA na chudego pana animatora w okularach, który jeździ srebrnym vanem jak szaleniec po wewnętrznych drogach hotelu - mało nie rozjechał mojej żony z dzieckiem. Po kulturalnym i delikatnym zwróceniu mu uwagi wyśmiał mnie i pojechał dalej - basen zewnętrzny pomimo pięknej wiosenno-letniej pogody i kąpiacych się w nim dzieci zamykany o godz. 18 bo ratownik kończy pracę Reasumując. Przez 32 lata mojego życia, jeżdząc po wielu hotelach w Polsce i za granicą ( 3-5*) nie czułem się tak oszukany jak przez Hotel GreenMountain. Za taki budżet mogłem mieć świetne wakacje w takim hotelu, który dba o
Guest User
February 19, 2023
A great place to relax, both with family and a group of friends. Rooms nice, cool soundproofed, maintained to a high standard, with a very comfortable bed. Bathroom clean. Rich, varied breakfasts, ideal even for the most demanding ones. Live music in the lobby lots of attractions and a nice pool area. You can list for a long time, but it's best to experience it yourself ;-) I recommend it. picky guy ;-)
Guest User
January 31, 2023
Everything in Green Mountain was perfect and beyond our expectations. We had a room in apartment number 8 away from the main building and had a nice view of the forest, the room was very spacious, modern and clean. We only had 2 toilet paper rolls for our 3 day stay and there was no room service, no fresh towels every day or cleaning but that was not a problem for us but it might be for someone else. The food was so delicious, we had buffet breakfast and dinner and there were lots to choose from, desserts were a cherry on top. What really surprised us was how empty the wellness and spa were! The temperature of the water in the pools was very warm which we loved and we got fresh towels and bathrobes as we walked in, there are also lockers so if you're not staying in the main building and have to walk the distance to the wellness in the cold, it's no problem to leave your shoes and jackets/coats in the changing room. The wellness and saunas were just excellent and relaxing. There was a little problem with communication as the staff doesn't speak very good English but they try their best to understand Czech. We loved our stay and are planning on returning. I can definitely recommend this hotel!

Property Policies

Check-in and Check-out Times
Check-in: 16:00–24:00
Check-out: Before 11:00

Front desk hours: 24/7

Child Policies
Please contact the hotel for details on their child and extra bed policies.

Cots and Extra Beds
Extra bed policies vary according to room type. Please refer to the relevant room type policy. For cot policies, please contact the hotel.

Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Number of Rooms: 268
Located in Karpacz, Green Mountain Hotel is in the mountains, within a 15-minute walk of Park Bajek and Relaks Slope. This luxury hotel is 0.4 mi (0.6 km) from Karkonosze National Park and 1.5 mi (2.3 km) from Sports and Tourism Museum.

Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and ski storage.

Enjoy local cuisine at Green, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 11:00 AM.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 268 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

Services & Amenities

Fitness Room
Meeting Room
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Green Mountain Hotel?

Prices at Green Mountain Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What are the check-in and check-out times at Green Mountain Hotel?

The check-in time is after 16:00 and the check-out time is before 11:00.

Does Green Mountain Hotel provide airport transfer services?

No, the Green Mountain Hotel doesn't provide airport transfer services.

What amenities and services does Green Mountain Hotel have?

Green Mountain Hotel has the following amenities and services: Pets allowed (additional fee), Sauna, Spa.

Does Green Mountain Hotel have a swimming pool?

No, Green Mountain Hotel doesn't have a pool.

Does Green Mountain Hotel have fitness amenities?

Yes, Green Mountain Hotel has fitness amenities.

Does Green Mountain Hotel provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Green Mountain Hotel have non-smoking rooms?

Yes, Green Mountain Hotel has non-smoking rooms. Please view the hotel listing for details.

Does Green Mountain Hotel provide breakfast?

Yes, Green Mountain Hotel provides breakfast.

Does Green Mountain Hotel have a restaurant?

Yes, guests can eat at: Restaurant.

About This Property

Nearest Train StationJelenia Góra
Distance to Train Station18.25KM
Average Price FromGBP128
Hotel Star Rating5