Hotels in Karuizawa

"It’s a very big hotel. We stayed in the premium wing with balcony. The room is newly renovated but there is a strange rusty smell inside the room, and also in some part of the lobby area maybe due to the carpet, which is quite disgusting. We rent a car on the second day, parking is not free, it’s 1000 yen per night for hotel guest. We do not had breakfast or dine in the hotel. So not much comment on their services. However we never feel welcoming as no staffs will greet you except when the time you arrive with their shuttle bus getting off to check in. There’s no greetings when we check out and leave. Just like we were transparent. Maybe we are foreigners? And maybe there are too many guests though, there was no queue by the time to check out as we left at 10:00am. Just wanna to leave asap. The onsen is always crowded. However CP value is high. What you expect from a large resort? It’s nothing comparable to the high end hotel. But for the price we paid it’s fair enough. Location is super convenient. A plus. But we may not return again."

"Absolutely loved this hotel! The design is very stylish and modern. The service was impeccable, and the rooms were great – quite spacious for Japan. Breakfast offered a wide variety of choices, and the onsen baths were incredibly clean. Highly recommend! I'm already planning to revisit this winter!"

"The hotel is located quite far from Karuizawa JR station. There is a pickup bus service every half an hour outside the south exit of the station. However the bus is very small and can be quite full at times, causing people to rush onto the bus. It would be better if the hotel could set up a better queue-up system or adjust the frequency of the pickup bus service. By the way you can deposit luggage at the customer centre next to the pickup bus stop and have them transferred to the hotel for you. I thought the hotel did not advertise the service enough as it is very useful and effective in creating more passenger space in the pickup bus. Breakfast at the hotel is not buffet style, so went to the Prince Karuizawa West hotel to have breakfast instead. During non-peak hours the hotel offers individual transportation for free so that is definitely a plus. The Momiji hot spring is definitely a must-visit. Clean, modern, hygienic, exactly what I look for in a hot spring. Overall service is excellent."

"The hotel is next to the ski area.  I lived in the cottage of the hotel and it was clean and nice.  My cottage was not close to the main hotel lobby but there was shuttle van and it arrived very fast once we called.  The breakfast was very nice, particularly at the Karuizawa Grill.  I will definitely choose this hotel again."

"Our one-night stay at Hotel Karuizawa Cross was absolutely wonderful! The Superior Bunk Room was perfect for our group of six—spacious, clean, and thoughtfully designed to ensure everyone had a comfortable and cozy space to rest. The bunk beds were sturdy and well-maintained, and the room had a warm, inviting atmosphere that made us feel right at home. While the breakfast options were simple and limited, the quality and taste more than made up for it. The homely, delicious meal was a great way to start our day, and it felt like we were enjoying a homemade breakfast prepared with care. The staff were friendly and attentive, adding to the overall welcoming vibe of the hotel. We truly enjoyed our stay and would highly recommend Hotel Karuizawa Cross to anyone looking for a comfortable and relaxing getaway. We can’t wait to visit again!"

"Facilities: The rooms are very spacious; we were assigned a garden-view room. It seems to be primarily frequented by Japanese locals. The hotel also features a sauna and a hot spring (onsen). Cleanliness: Good. They don't automatically offer daily room cleaning; you just need to place your used towels outside the door for fresh ones. Location: It's a bit far from the train station, requiring at least a ten-minute walk. However, this isn't an issue for locals, as most guests arrive by car. Service: There's a ********* staff member at the front desk who speaks Chinese. The rest of the staff also speak good English. Price: Excellent value for money!"

"Hotel is in a great location, about 700m straightline walk from karuizawa train station. Room is compact but you have everything and is clean, amenities are provided at the lobby and you can take as needed, such as toner, cleanser and cream, hair brush, toothbrush, there's even body scrub. There's drinks provided for guests, you can have tea or coffee at all times. Hotel breakfast comes in brunch menu, food is nice and fresh. There's a also a lot of restaurants along this street so not to worry."

"The room was very clean, conveniently located near the station, and offered easy access to the outlet at the South Exit. Breakfast was served in our room; it was well-balanced, nutritious, and very filling. The toilet and bathroom were separate, and the washroom area was spacious and spotlessly clean. The bed was also comfortable. I have absolutely no complaints. The price is more affordable than the Prince series hotels near the South Exit. If you're looking for good value, this is an excellent choice."

"An old Japanese hot spring hotel with branches in many places. The rooms are mainly Japanese style. The rooms are clean and tidy. The food is not surprising. The breakfast is simple and has everything you need."

"There are only three separate rooms in the whole hotel. When I found out that only we stayed on the day, Check-in was very simple. After getting the key, I entered the house with only Huahua sound. Every place in the house was a punching position. The kitchen utensils are very complete and very tidy, and cooking is difficult. The environment outside the sunrise house in the morning is also very beautiful. Six people stay in the perfect place. After skiing, go back to the house and talk wine with friends － stream, and will definitely live again."