Ramada Hotels in Kasauli

Its located at peak with good view. Rooms are good & clean with small balcony but the biggest issue is the service, they are running such a big property with very few staff. We went for swimming in pool but every time need to go around the place to find someone to give pool towel. Also pool is cleaned only once in morning and have no attendant throughout the day. Breakfast service is too slow and most of the time items get finished and when you enquire they mention that they will serve on table which never happens. I asked for black coffee and they guided me to hot water pot which had cold water. Also we ordered soup and it came in curry bowl with extremely oily croutons. I even complained to managers but they only reply positively but there is no action. Overall don't expect any kind of 5-star service, only go if you need expensive room with good location & view