Sunset Kendwa Beach Hotel

This has to be one of the worst stays i had in a hotel and i was unfortunate enough that it was on my honeymoon. Terrible beach management, no hot water for 2 days, 3 days without a glass in the shower hence the unit flooding, no A/C, waiters ignoring guests or taking orders and never delivering them. But the worst of all was the service. No response at all at questions/inquieries (such as: when will the shower be fixed?) and to top it out they gave us broken chairs on the beach and when we pointed it out, they accussed us of breaking them! Ridicoulous! We were lucky enough that other guests step in to let the manager he was not right because he had lost his temper at us. If you are looking to have a good time / relax. Avoid at all cost!

Facilities are dated but We had a problem with one of the overpriced dishes at the restaurant. We complained immediately to the waiter and then to the head waiter, who told us to inform the restaurant manager at the end of the meal (she would not come to us). The waiter then lied to the manager saying we ate the whole meal before raising a complaint. The manager shouted at us, accused us of lying and told us she "did not care" and "to leave". This was the worst customer service experience we ever had. We were so incredulous at her aggression that we started filming her. The hotel manager had gone home so we had to wait to check out the next morning to speak to her. When we asked for her name (Aaliyah) she initially refused, shouted at us and threatened us with security. We were shocked by her aggression and unprofessionalism. Do not stay at this hotel.

This is the third time we have stayed at this resort over the past 10 years. The rooms are beautiful, staff are very accommodating and friendly and the beach is magnificent. This is our favourite holiday destination. The full buffet breakfast is good, plenty to choose from. Lots of activities close by or enjoy laying on a sun lounge under the shade of a palm tree or cabana.

An absolute disgrace. The staff in virtually every area show a complete lack of customer service. Their attitude is appallingly rude, with only a rare few exceptions showing competence or professionalism. Reception staff are arrogant and blatantly dishonest, and the maintenance team is no better. For three days, there was no running water, and despite repeatedly informing staff, no action was taken to resolve the issue. When I requested to speak to the manager, I was flatly refused and told she had “gone home”—a clear sign of poor leadership and accountability. This establishment is nowhere near a 4-star standard. I have traveled extensively in developing countries, and this is, without doubt, one of the worst experiences I have encountered in terms of staff attitude and service quality. The only redeeming features were the fresh and tasty food at the restaurant and the beautiful beach in the area. Beyond that, this place is an utter failure.