To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(58)
Positive reviews(57)
Reviews with photos/video(5)
Great service(8)
Negative reviews(1)
Guest User
Deluxe Double Room
Stayed in Dec 2024
Travel with friends
1 review
3.0/5
Posted on Jan 10, 2025
On the first night. Hotel staff can not manage the guest. it super noisy all the time shouting the kid run and play in the corridor all night. I require a quiet zone, but they book my room it wrong location.
Second night. The hotel manager offered me to change the room today it good i can sleep well
Third night. Nightmare it coming again they cannot manage guest some guest they go to play card or party above my room super distrusting me.
Summarise. Hotel lack of management the guest. Staff it friendly smile but unprofessional. Hotel manager he kind and cool
Response from Property: We are genuinely sorry to hear about your disappointing experience during your recent stay at our hotel. We sincerely apologies for any inconvenience or discomfort you encountered.
Guest User
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The impeccable service and hospitality of your staff made our retreat most enjoyable. We were very impressed by the responsiveness of you and your staff from the planing stage till the end of our retreat. What is most commendable is that numerous request were all but acceded.
Response from Property: Thank you for taking the time to share your feedback with us.
Ann413
Deluxe Triple Room
Stayed in Sep 2023
Travel with friends
62 review
4.5/5
Great
Posted on Oct 25, 2023
Very good location , near market and food. Friendly and nice staff
Response from Property: Thank you for your feedback.
Taty
Deluxe Double Room
Stayed in Aug 2024
Solo travellers
16 review
3.0/5
Posted on Sep 18, 2024
Good location
Response from Property: Thank you for taking the time to share your feedback.
EarnWang
Deluxe Twin Room
Stayed in Jul 2023
Travel with friends
21 review
3.5/5
Posted on Aug 17, 2023
New hotel located not too far from Thamel road.
Response from Property: Thank you for your feedback.
Guest User
Deluxe Double Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 8, 2024
What can I say... It was a fantastic stay! The hotel is very close to the tourist bus stop for Pokhara and is at the beginning of the Thamel district. Despite the traffic noise that is deafening, in this hotel and especially in the room you can enjoy silence and peace. The bed is comfortable, the room is clean and the staff is really very kind, helpful and smiling. They recommended various things to visit outside of the guide and thanks to them we visited magnificent places. Thanks to all the staff! You are wonderful!!!
Highly recommended hotel!!!
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Response from Property: Thank you for taking the time to share your feedback.
Anonymous User
Stayed in Mar 2024
Solo travellers
70 review
3.0/5
Posted on Apr 27, 2024
To be honest, this is the first time I have written so much. The purpose is to remind Chinese people to consider carefully when choosing a hotel. I booked it after reading Ctrip reviews, but I felt like I was deceived. The hotel's communication in Chinese and English was not smooth enough. I contacted the hotel in advance and someone who understood Chinese (later I found out that he was from a travel agency, but I didn't understand the relationship) offered to pick him up from the airport. When he arrived at the airport, he said that he would take a taxi and ask them for reimbursement, but he didn't give it. Reported, lazy quarrel, finally sent off. We booked for four nights. When we arrived on the first day, we were told that there was no room available. After long negotiations, we found a temporary hotel that was dirty, shabby, smelly, had no elevator, was small, and would not give refunds. I could speak Chinese the next day. When he arrived, he made arrangements to return to his home. The outside environment of the hotel is okay, the room is small, no one cleans the room, and there are small red ants. The breakfast is Western food, which is okay, and the room price is not low. The first three pictures are of temporary hotels.
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6/9
Response from Property: Thank you for taking the time to share your feedback with us.
Anonymous User
Deluxe Twin Room
Stayed in Mar 2024
Solo travellers
12 review
2.3/5
Posted on May 2, 2024
Hygiene is okay, but the toilet is too small.
The most important thing is that the hotel said that it has a pick-up service, and everything discussed before was OK. When it was time to pick up the airport in the morning, it said that a fee was required.
When you arrive at the hotel, there will be a Chinese-speaking hotel staff to strike up a conversation. He has been promoting Chitwan tour groups. If you don't participate or don't renew your room, your attitude will be very bad.
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Response from Property: We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience did not meet your expectations. Please know that we take all comments seriously and will use them to improve our services for future guests. If there's anything specific you'd like to discuss further, please don't hesitate to reach out to our management team.
Guest User
Deluxe Triple Room
Stayed in Jun 2024
Family
18 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Conveniently located in the Thamel area.
Breakfast includes juice, bread🍞, cakes, beans, eggs and sausages, buffet breakfast.
The hotel is newly renovated, the style is modern, and there is an elevator, which is very convenient.
The front desk is quite enthusiastic and can respond to any needs in a timely manner
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Response from Property: Thank you for taking the time to share your feedback with us.
Shanshui3366
Deluxe Twin Room
Stayed in Oct 2023
Couples
38 review
5.0/5
Outstanding
Posted on Nov 15, 2023
A boutique hotel with history and culture, adjacent to the Chinese Embassy in Nepal. Excellent location. The hotel's breakfast is very good, with many choices. The dinner was also well done. The service is good, the doorman is particularly enthusiastic.
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Response from Property: Thank you for your feedback.
Anonymous User
Deluxe Single Room
Stayed in Mar 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on May 3, 2024
The environment is very hygienic, the waiters are very friendly, and there is no power outage problem. The wifi is very fast. Recommended!
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Response from Property: Thank you for taking the time to share your feedback with us. We're happy to hear that you enjoyed your stay at our hotel. Your kind words serve as motivation for our team to continue providing exceptional service to all our guests.
Guest User
Stayed in Mar 2024
Other
18 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The service and environment are very good, but the network is not ideal. Thunder burned out the charger. Please pay attention.
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Response from Property: Thank you for taking the time to share your feedback with us.
Guest User
Stayed in Feb 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The hotel has a beautiful environment, the service staff is very friendly, and the breakfast is great!
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Response from Property: Thank you for taking the time to share your feedback with us.
Guest User
Stayed in Feb 2024
Solo travellers
5 review
4.0/5
Very Good
Posted on Mar 18, 2024
There was a shuttle service and a spacious room, but you might be taken to the owner's office to sell you plane or bus tickets. If you have no intention of buying it, you can refuse and they will let you go, but it's better not to go in the first place.
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Response from Property: Thank you for taking the time to share your feedback with us.