The location and cleanliness of the hotel were very good, while the facilities and service were rather average.
When I asked for the bed sheets and towels to be changed, there were not enough clean ones available to replace them. The change was done the following day, which was fine for us. However, having enough clean bed linen and towels should be considered basic equipment for any hotel.
I also found the laundry service quite disappointing. The hotel charges 300 NPR per kg, which I would expect to include a proper professional laundry service. Instead, the hotel simply took our laundry to a laundry service about 200 metres away, where the actual washing costs only 130 NPR per kg. The laundry was not properly clean and was still slightly damp when we received it. On top of that, the laundry service charged us for more laundry than we had actually handed in. In the end, I only paid the 130 NPR per kg, which was fair.
Overall, the hotel was good, especially regarding its location and cleanliness, but the service and some basic aspects of the facilities could definitely be improved.
