Guest User
February 19, 2024
We decided to celebrate Valentine's Day with my family and collaborated with Mr. Santosh to ensure everything was perfect. He secured a great price for us. The front desk staff was professional and gave us clear instructions. However, we were disappointed that we didn't receive welcome drinks and the room's refrigerator was empty in our suite rooms. The housekeeping service was not up to par and the front desk couldn't fix the issue. The requested product was forgotten. The food was expensive for the small portions and the customer service was lacking. It seemed like inexperienced interns were working that day, making it a disappointing experience compared to previous visits.