Embassy Suites by Hilton Kansas City Plaza

Great place but not in the best part of town

The room was cold and the pool area was cold had hoped for a better food menu

Avoid at all cost! This hotel is not only very dated (which normally doesn't bother me) but it was FILTHY!! I booked a 3 night stay for a conference and checked out after the 1st night! The carpet was extremely stained and sticky. I had to wear shoes the entire time and even they were sticking when I walked. The shower had mold and mildew growing around the fixtures and on grout on the wall. My breaking point is when I opened the microwave and refrigerator and found someone's 1/2 eaten food! I would have left if it wasn't already near midnight. When I told them that I was checking out early and expected to not be charged for all 3 nights and why, the lady at the counter did apologize. When checking out I forgot 2 items in my room. When I realized it and went back several hours later, I was told I couldn't have my things and that they would have to ship them to me!! I was standing right there!! They refused to walk down the hall and get them from house keeping. All the guy at the desk would say is I have no control ovr it and it's just how it's done. I have always had good service as an Honors member, and am appalled at how I was treated and the price I was charged for a dirty room then forced to pay for my items to be mailed back despite standing in front of them asking for them.

Do not stay here. If I could give 0 stars I would. The only thing pleasant was the man at the front desk, the two people cleaning up the breakfast area in the morning (the gentleman working the grill in the kitchen was absolutely rude and clearly hated his job) and Christy in accounting. The place is absolutely run down and filthy. Our room was sup par with one having a stain on the bed skirt and one bed without. Fridge was so frozen over we could hardly use it. Not a clean window on site and if it weren’t for our family of 5 not being able to find accommodations elsewhere last minute we would not have stayed. Hotel pool has been closed by the health department and the pool bathrooms were disgusting. Couldn’t even honor the $3 upgrade to a different kind of beer at happy hour because of lack of availability(to upgrade a bottled beer it cost me $7) . This is by far the worst hotel I’ve stayed at and to be honest it has me second guessing every Hilton property I will book in the future.