SpringHill Suites Kansas City Plaza

Friendly Staff: Staff are frequently described as friendly and helpful, assisting with various needs such as providing items and being accommodating

Even with the snowstorm it was a wonderful experience. Thanks to faustina, hopefully I spelled that correctly. Wonderful staff

Positives: Very comfortable bed Breakfast staff were warm, friendly, and genuinely helpful Overall a quiet stay Negatives: Room was not as clean as expected Front desk was difficult to reach; calls went unanswered or were disconnected, and I had to call from my cell to the main line just to get someone. Room clock was an hour off, and wake-up calls were also incorrect for my entire stay; despite notifying the front desk, it was never fixed over three nights. Parking is a major issue: spaces are extremely small (Mini-Cooper small), the steep exit ramp feels unsafe, especially in winter, and it costs $18 per night, which is absolutely not worth it.