Hey Lou Hotel Frankfurt Airport Reviews

Response from Property: Hey Guest User,thank you for the shout-out! We’re glad you found us a great pit stop before flying from the airport—our location is made for that quick, easy stay.We appreciate you choosing us and hope to see you again before your next trip.Your team at the Hey Lou Hotel Frankfurt Airport

Response from Property: Hey Guest User,thanks for sharing your experience with us. We’re sorry to hear the room didn’t feel as clean as it should—this isn’t the standard we aim for. We’ve passed your notes to our housekeeping team for immediate review and correction.About getting to and from the hotel: our shuttle runs hourly with a midday pause, so checking the timetable ahead of time can help line up with flights. You’ll find the schedule on our website and in the lobby, and we know it needs to be easier to spot—we’re on that so it’s clearer at a glance. We’re also improving the shuttle experience with better signage and smoother luggage handling to make the ride feel more seamless.Appreciate your comments on breakfast and the location. Thanks again for the feedback—we hope to welcome you back for a smoother stay next time.Your team at the Hey Lou Hotel Frankfurt Airport

Response from Property: Hey Guest User,thank you for sharing your experience with us. We’re glad the location worked well, the room felt clean, and our team came across as friendly.Our rooms focus on smart essentials, which means some items are intentionally streamlined. That said, we understand the in‑room amenities felt too limited during your stay. We’re sorry for the inconvenience and are reviewing our procedures and team training to make the overall setup feel more welcoming and better supported.We appreciate your feedback and hope to host you again when your travels bring you back to the airport area.Your team at the Hey Lou Hotel Frankfurt Airport

Response from Property: Hey Guest User,thank you for sharing your experience. We’re glad you found the rooms clean, the value attractive, and the breakfast a solid start before an early flight. It’s great to hear our location worked well for your morning departure.We’re sorry the shuttle timing made a late arrival challenging and that the mostly automated check-in left you with little personal interaction. We know how important it is to have help when you need it, and we’re focused on refining our self check-in while making sure our team is on hand to assist guests more effectively.We appreciate your balanced feedback and hope to welcome you back for another convenient stay before your next flight.Your team at the Hey Lou Hotel Frankfurt Airport

Response from Property: Dear Guest,Thank you for your feedback! We're glad you found the hotel okay and appreciated the friendliness of our staff. We're sorry to hear that the service felt understaffed during breakfast and dinner – we understand how that can affect the experience and will certainly take it into consideration. We hope to welcome you again under improved circumstances!Best regards,Kaan

Response from Property: Dear Cheng,Thank you so much for your kind words! We're really happy to hear that you enjoyed your stay – from the convenient location near the airport and the free shuttle service to the clean room and our breakfast buffet.It means a lot to us that you would recommend our hotel, and we're glad we could make your stay a pleasant one.We hope to welcome you back again soon!Warm regards,Kaan

Response from Property: Hey Terrykai,thank you very much for your positive feedback! We’re delighted to hear that you found the room very clean and spacious. It’s also great to know that you appreciated the hourly airport shuttle — we want our guests to have exactly this kind of comfort and convenience.We look forward to welcoming you back again soon!Your team from Hey Lou Frankfurt Airport

Response from Property: Dear Guest,Thank you for your feedback. We're glad the hotel's location near the airport was convenient for you. We're sorry to hear about the limited food options upon your arrival — we understand how frustrating it can be to arrive hungry and find the restaurant closed. We'll take your comments into consideration as we work to improve the guest experience.Best regards,Kaan

Response from Property: Dear Guest,Thanks for sharing your experience!You're right – the hotel is quite basic, but we’re glad you appreciated the modern and new setup. The self-check-in is designed for flexibility, though we understand that having more staff presence can make a big difference for some guests – we’ll definitely take that into account.Thanks also for pointing out the shuttle timing from the airport – that’s really helpful for others to know.Best regards,Kaan

Response from Property: Dear Jules,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team

Response from Property: Dear Guest,thank you so much for your wonderful review!We truly appreciate you taking the time to share your experience. Your kind words mean a lot to us, and we’re happy to hear that you were satisfied. We look forward to welcoming you again in the future!Kind regardsYour Hey Lou Team