Name: Kempinski The One Suites Hotel Shanghai Downtown
Address: Shanghai, China
Rating: 9

United Arab Emirates

Dubai

China

Beijing

Shanghai

Thailand

Bangkok

Indonesia

Bali

Guangzhou

The hotel is excellently located with internal connection to the Dubai Mall. You can also see burj khalifer in front of you at the swimmimg pool. Enjoyed our stay and would book again in the future

The location and people are perfect. The rooms are nice. The facilities are okay. The reception were cooperating. 
I have some concerns about the brand of the hotel vs. the quality of rooms. 
I have stayed in several Kempinski hotels around the world.  This one is okay but below every other Kempinski hotel I stayed at. Here there are some comments which the hotel manager should look at such as “the shower head is fixed and not adjustable due to applying glue, dental kit is only available upon request .. )

We stayed for one night as a group of four and enjoyed close rooms on request the staff was helpful and when we told them we were celebrating my sisters graduation they didn’t hesitate to bring us a complimentary cake. The rooms are clean and the location is perfect it took us 6 minutes from our room to the mall.

Loved every bit, breakfast was awesome. Staff was extremely friendly and helpful. Anastasia was our host for the first day and her smile made us start our everyday there very beautifully. She was exceptionally lovely. 

The room felt brand new after its renovation, was well-maintained, and spotlessly clean, definitely giving off a new hotel feel. While the room was a bit compact, the layout was excellent, and the glass accents helped create a sense of space. The shower had excellent water pressure, and the high-tech electronic shower curtain was a cool feature. The new smart TV allowed for easy phone screen mirroring. Room amenities were replenished promptly and in sufficient quantities. The lovely river view from the window was quite soothing. Importantly, there wasn't a hint of an unpleasant odor in the room's air, even during Beijing's most muggy and hot period in July and August – no stale smells or 'backdraft' issues whatsoever. Breakfast was pretty standard. The hotel's other restaurants were a bit pricey but offered good quality, and I frequented the Paulaner pub in the evenings for their excellent beer. Overall, it was a very satisfying stay.

Impressive looking building from the outside but a really slow check in. They had 4-5 staff members yet everything took longer than I’d expect. The room was basic and, for the price, underwhelming. In addition, the walls are marked and scuffed. One part of the wall had food stains. The carpet is stained. When we went to go to bed we found the linen was dirty. There were stains on both the duvet and the bed sheet! We called down for reception and they said sorry then sent a maid to change the duvet. I felt like good customer service would include at least having someone from customer service/reception come to check on us and the room, or calling us to check, or making a note to ask at check out. No follow up. 

Apart from this the room is a good size and felt spacious with a desk, sofa and large double bed. The bathroom also had 2 sinks and ample space for your things. The cupboards were also large with lots of hangers etc. There is a full ironing board. I was disappointed for the price (over ¥2000 a night) that even their basic rooms don’t have a coffee machine (like Nespresso etc). This seems to be standard in most hotels at this price range these days. Just instant coffee. As part of the price, the hotel included “free mini bar” which was just 1 can of coke, sprite and Fanta. All full sugar, no zero/diet. Only one side of the bed has plug socks for charging. Otherwise, there is a socket under the desk. The slippers constantly stuck to the tiled floor area which meant squeaky/sticky sounds as you walk around. I’m not sure if it was just the slippers or the floor coating but it was pretty irritating. 

The breakfast was good with a range of choices including pancakes, waffles, different types of bread, omelette/egg station, noodles, porridge etc as well as fried vegetables, salad, fruit and sausages etc. Lots of coffee machines dotted around the canteen. 

Location good if you want to go to the lake area and surrounds. There isn’t much walkable so to really take advantage you need a car , either a Didi or your own. You can rent bikes but anyone serious brings their own and cycles round the area. There are local restaurants about 1-2k away which is walkable. We had some ok local food for a good price. Disappointed not to find a modern cafe anywhere nearby, including the hotel. The coffee in the hotel was only the push button kind, like at breakfast buffets. No real cafe. 

Overall, I wouldn’t recommend the hotel and wouldn’t go back.

My stay at Yanqi Hotel completely exceeded my expectations! From the moment I stepped into the lobby, the staff were consistently warm and attentive. Check-in was efficient and seamless, and they even proactively provided tips on local attractions and details on using the hotel's facilities. Our room boasted a fantastic view; opening the window, we were treated to an expansive green landscape. The room was spotlessly clean, and the bedding was wonderfully soft and comfortable, ensuring a perfect night's sleep. Breakfast offered a diverse array of options, with both Chinese and Western dishes tasting fresh and authentic. What's more, the hotel's close proximity to the Yanqi Lake Scenic Area makes getting around incredibly convenient. It's ideal for both family trips and relaxing getaways. We will absolutely choose this hotel again on our next visit to the area!

The hotel gave us Christmas candy gift bags on Christmas Day, which were warm and sweet. The room was comfortable and the bathtub had a view. The blue lake and white boats outside the restaurant formed a beautiful landscape. I bring my children here every year, and then walk 7 kilometers on the greenway to the Kempinski Sunrise Hotel opposite, and return after afternoon tea. It is a healthy and happy trip.

The Kempinski Grand Hotel is quite well-regarded in Shanghai, and I've always wanted to stay at this Lujiazui location. The ambiance is fantastic, the breakfast spread is extensive, and the staff strike a perfect balance of attentiveness and discretion. I truly appreciate this kind of service culture. The pool is clean and offers stunning views. I'll definitely be back! My photos, whether taken in the morning, evening, or of the surroundings, honestly don't do this place justice 😂.

We stayed in the Art Deco room, which was nice. The bath looking out over the city is great. The breakfast was very disappointing. There’s no one there to check you in, explain the process/options or show you to a table. The food is very mediocre but the service is quite terrible. The restaurant staff talk very loudly to each other and don’t seem to understand paying guests are eating their breakfast. They are very unprofessional. I stayed 3 nights and had the same experience every morning. I had to wait 20 mins for a coffee too. If I stay here again I’ll skip the breakfast and instead head over to Starbucks a few mins walk away. I’d booked this hotel mainly for the terrace and restaurant options but all were closed apart from the lobby bistro. Overall, a lovely room with 3 star service.

Kempinski

Columbus

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