Name: Kerry Hotel, Beijing
Address: Beijing, China
Rating: 9.2

China

Hong Kong

Shanghai

Beijing

Having enjoyed a fantastic stay at the Shangri-La Hotel in Shenzhen two days prior to my arrival in Hong Kong, I naturally gravitated towards a Shangri-La property, choosing the Kerry Hotel. The hotel boasts a grand lobby, and for enhanced security, access to guest floors requires a key card. The cleanliness throughout was also exceptional. I booked a double sea-view room, and its floor-to-ceiling windows offered direct, panoramic views of the entire Victoria Harbour. Just below the hotel is a beautiful waterfront promenade, perfect for a leisurely stroll to the Avenue of Stars and K11, both within a mere 2-kilometer walk. The lobby service was superb, completely shattering the stereotype of cold, impersonal service often associated with Hong Kong hotels. Restaurants are conveniently located just off the lobby corridor, with prices comparable to external establishments, not inflated. Unfortunately, I had only booked for one night and was unable to extend my stay as there were no rooms available. The next day, I moved to a nearby Bay Apartment Hotel, which simply couldn't compare to the Kerry. That hotel only changed its bedsheets every three days – absolutely disgusting! And its room rate was only HKD 300 less than the Kerry. Seriously, avoid that place!

Let me detail our experience. The overall ambiance of the lobby was quite pleasant. However, despite booking a family room because our child needed an afternoon nap, we couldn't check in until almost 3:00 PM. An earlier check-in time would have been much appreciated, especially since we had pre-booked. 

Furthermore, we were eagerly looking forward to our first stay with our three-year-old, but the actual room significantly differed from the pictures online. The themed kangaroo cushion and the attractive floor mat shown were both missing and never provided. The children's tent and cot were also absent from the room upon arrival; I had to call the front desk to have staff bring them and set them up. The children's gift package included in our booking, the welcome fruit, and the sweets/biscuits from the kids' package were all delivered much later than expected. These service aspects were definitely substandard.

On the positive side, the hotel's children's play area was quite good, and our child really enjoyed it.

However, the most significant issue was a hygiene problem, possibly with the cot, the beanbag chair, or the towels/bathrobes. My child developed numerous red rashes on their neck after just one night, while I, as an adult, experienced no issues. We reported this problem the very next morning, but neither the online customer service nor the front desk manager found time to address it. We received no suitable resolution even by noon on our check-out day, only repeated apologies from one front desk staff member.

**Minibar:** The minibar's initial stock was acceptable and met our expectations.

**Children's Welcome Package:** This wasn't in the room upon arrival; we had to call the front desk to get it. Furthermore, a kangaroo plush toy, which was supposed to be included, was repeatedly said to be out of stock by the front desk. Despite their claims, it was eventually delivered after multiple inquiries, which was frustrating.

**Free access to the children's adventure playground for one child during the stay:** This was a definite highlight. The adventure playground offered a good variety of activities, with some areas suitable for toddlers and others for slightly older children.

Good location in CBD, connected from Kerry Centre, 5 minutes walk to China World Mall. Guomao subway  is a longer walk across the mall around 10-15 minutes. JinTaiXiZhao subway is nearer with a 5-10 minutes walk. Hotel’s grand lobby looks impressive, very good sized room and sofa area sufficient for 2 pax, bathroom has shower and tub

Kerry Hotel

Columbus

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