Premier Inn Keswick

Fantastic 2 nights stay at Premier Inn Keswick. The hotel is very very close walk to Keswick town centre, literally a 5 minute stroll and opposite the Pencil Museum. The rooms are clean, and comfortable as you expect from Premier inn. Great selection for Breakfast also. I cannot thank the staff here enough, we had a very long drive up, and they allowed us to check in early so they we could rest and freshen up for the start of our trip, all staff myself and my partner dealt with were very friendly and welcoming and are true assets to this establishment. When we visit Keswick again, we are most certainly booking here!

Worst stay ever on a Premiere Inn, we had 5 rooms booked. The accessible room for a disabled family member wasn’t because the bathroom door was off the runners and couldn’t be opened without 2 of us physically lifting it out of opening, hotel said nothing they could do. My room only had one towel on it, when we asked for more, as the room was booked for 2, was told there weren’t any, eventually a second towel was found 4.5 hours later. A third room only had one bed made up and eventually managed to get bedding and make the second bed up ourselves. Again only 1 towel in room and extra couldn’t be found. Having decided to have a family catch up on the bar and perhaps watch a bit of football we waited 25 minutes for someone to come to bar area and serve us and on asking for tv to be put on was told it didn’t work. Never once an apology. The hotel is clearly understaffed, which was apparent by the conversation of staff we overheard whilst having breakfast discussing there staff meeting with management and their failure to respond to staff grievances about lack of staff! To end even the normal great breakfast wasn’t…. Hard crispy black pudding and rubbery eggs. Don’t even think about trying to park at the hotel.