Well, the room description doesnt state that there are a lot of very steep stairs to climb. I currently have mobility issues related to a fracture to my tibia i sustained last December. I called the resort on the way there to ask about a cancelation related to parking possibly being an issue. Note that at that time i wasnt even aware of the stairs to get to the room. I am revognized as handicap by the ADA. Keep in mind also the description of the property list the room we booked as handicap accessibile. The manager told us there was a no refund policy. He then ask us if we are still coming. Of course we are still coming since we dont have a choice we paid 500 dollars for 2 nights. We get there to discover steep stairs. I do my best to make it up to the room which took me quite a while. We get up to the room to discover very unclean accommodations. Grease above the stove on the pot rack holder, dirty carpets in the bedroom, dirty floors, a hole in the closet wall with plastic covering it, mold on the shower curtain, paint chipped off the walls, dirt on the walls rusted lamp base, rusted shower curtain rod, dishes had dust on them, dirty silverware in the dishwasher, (that we washed) Called ******* about the conditions and no handicap access. ******* called manager again about a refund. Manager declined stating no refund policy. ******* gave me a letter for reimbursement thru my travel insurance. Acknowledging the unacceptable health concerns related to unsanitary condition
