Hotel is in a good location. During our three night stay, housekeeping did not clean the room once. They stopped by one late afternoon when we were getting ready for dinner, so I just asked for more towels. No one came the next day. The front desk staff is clueless about most things. I had a $46 charge and asked them what it was for. No one could tell me. I was charged $300 as a hold, my boyfriend was charged a $600 hold. We asked why it was double, no clue, no explanation given. Housekeeping refused to late us check out Ilana later. The front desk claimed the entire hotel was booked, but many rooms were available on their website, including the type of room we were staying in. I had a conversation with the housekeeping director who ultimately gave us a small refund but she was very defensive and when I showed her a pillow from our bed that was spotted and dirty, she said she didn’t see it there so…. She also claimed housekeeping came to our room but the DND sign was up. We weren’t even on the property at that time so the DND sign wouldn’t be up. Working in hospitality, almost every employee we interacted with was a disappointment
