Unfortunately, I had a disappointing experience with this hotel regarding a booking-date error.
I intended to stay on September 18–19, 2026, but due to what appears to have been a date reset during the Trip.com booking process, my reservation was confirmed for September 15–16 instead. I only noticed the mistake after payment and contacted customer support immediately.
I did not ask to cancel the reservation or receive a refund. I simply asked whether the hotel could make a one-time exception and move the stay to September 18–19, and I was willing to pay any difference in price.
I understand that the original booking was non-refundable and that hotels have policies to follow. However, considering that the booking was made at around 11 PM for a same-night stay while I was in Vientiane, I had genuinely made no intention of travelling to Khon Kaen that night.
The platform's support team attempted to negotiate with the hotel, but ultimately the date could not be changed.
I am posting this review so other travellers can be aware of the importance of checking the confirmed dates very carefully, particularly when booking through a third-party platform.
I hope the hotel and booking platforms can consider more flexibility for genuine accidental booking-date errors reported immediately.