The Lodge Luxury Resort at Lake Harmony

Thanks to staff member Miklos , My son and I had a wonderful ,relaxing couple of days at the lodge this month. The indoor heated pool and jacuzzi were fabulous. The room was nice and clean. The bar staff were friendly and the restaurant food was superb. I was originally booked for building 3 at Willowbrook but left after 10 minutes due to the dirty/ shabbiness of the place.The staff at the town center that evening were rude and unhelpful. ( much nicer staff later in the week) Miklos went way above and beyond to ensure our trip was not a disaster. I had planned to drive 6 hours straight back home I was so upset by the accommodations in building 3. If not for his willingness to make every guest feel like a VIP I would have left immediately and written a horrible review. As it is I will definitely be returning to the lodge. It is old , but so very charming,clean and comfortable.

Upon arrival to Lake Harmony, we were a little confused as to where the Lodge was located. We stopped at the Towne Center for directions. We were greeted immediately by 2 young men who gave us directions to the Lodge. We arrived at the Lodge to check in only to find a sign stating that check in is at The Towne Center. We had to take our bags back to our car and drive back to the Towne Center. No apology, no explanation. The front desk seemed to be total chaos. Once we got back to the Lodge, it seemed deserted. No one to answer questions, or give us guidance to our room. Finally a young man was leaving the gym & said he did work there but was leaving for the night. We were literally on our own. The next morning, we walked downstairs to find the front doors (entrance) had been left wide open all night long! As we walked around the lodge, we noticed windows that were cranked open with wood rotting around them. This is a beautiful lodge but definitely lacks customer service & is in desperate need of updating. On a good note, our room was clean, comfortable & well stocked with towels, etc. I would definitely consider staying here again if security was better. In today’s world, why would they leave the main doors open for just anyone to walk in???

Luis showed us the greatest magic tricks and hosted a great karaoke night. Not to mention the cool activities they have all around. The gym was a great area and had weights of a very wide selection for all those of different strengths. The water was was really fun as well.

A great trip that was made especially memorable by Luis who was really friendly and a great entertainer!! He showed the group of friends I was with some unreal magic tricks that made our night unforgettable. Definitely worth a trip down here.