Five To Five Hotel Reviews

Response from Property: Dear Estimated Guest,Thank you for taking the time to share your experience with us. We're glad to hear that you found our location convenient and appreciated the proximity to the airport.We understand that room size is an important aspect of your stay, and we offer different room categories to suit various needs. On your next visit, we would be happy to assist you in finding a room that better matches your preferences.We hope to welcome you back soon and provide you with an even more comfortable stay.Best regards,Robert M,

Response from Property: Dear Estimated Guest,Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you enjoyed our friendly service, the stunning restaurant views, and the charming room balcony. It's wonderful to know that our airport pick-up service added convenience to your stay.We appreciate your candid observation regarding the environment around the block. While it’s something beyond our immediate control, rest assured that we are always looking for ways to improve the overall guest experience.We look forward to welcoming you back for another enjoyable stay in the future!Warm regards,Robert M.

Response from Property: Dear Estimated Geust,Thank you for taking the time to leave us a review. We’re pleased to hear that you enjoyed our 24-hour check-in and airport transfer services, as well as the view from our restaurant. It's wonderful to know you appreciated the room’s balcony and laundry services too.We’ve noted your feedback regarding the size of room 217. For future stays, please feel free to reach out to us directly, and we’ll be happy to discuss any room preferences and available offers to make your stay more comfortable.We look forward to welcoming you back to our hotel and ensuring your next stay is even more enjoyable!Warm regards,Robert M.

Response from Property: When responding to a negative review like "Very bad attitude" on Trip.com, it's important to remain professional, empathetic, and solution-focused. Here's a suggested response:Dear Estimated Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and that you felt our team's attitude was not up to standard. At [Hotel Name], we strive to provide exceptional service to all our guests, and it’s clear we fell short during your stay.We take your concerns very seriously and will address them with our team to ensure improvements are made. If you’re open to it, we would love to discuss the matter further and find a way to make it right. Please feel free to reach out to us directly at [email/phone number].Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back and restore your confidence in us.Best regards,Robert M.