Borneo Nature Lodge

The staff delivers exceptional service, making guests feel welcomed. The location is ideal for nature enthusiasts. Guests appreciate the comfortable, clean rooms and the variety of tasty breakfast options.

One night stay whilst visiting Sandakan. Lodge has all the facilities you need but remember where you are, ie. The rainforest. Lodges have ensuite facilities and hot water. Wifi in communal areas. Meals were of good quality and quantity and there is a bar, what more do you need?

I do want to share my dissatisfaction with the Borneo Nature Lodge service and miscommunication I experienced. My understanding was it seemed every other group staying there had a boatman and a guide. I was only provided a boatman. When I checked in, no one explained to me that a button needed to be pressed outside of the bathroom for hot water in the shower, which caused me to take an extremely cold shower. I was told the last evening, 30 min before the tour that I had an evening cruise and was told that my transportation would be picking me up the following day at 10am and to be ready by 9:50am. I had gotten up early to attempt to pay extra to search for the elephants, but at that time there was no available boats. I had decided to go ahead and have breakfast and make my way back to my room. At 7:40am, I got a knock on my room door that the transport has arrived. I had to take a few more minutes to get everything together. I was unaware that I needed to pay a tourism tax. So I paid and was rushed to the jetty. The transportation got me to the orangutan sanctuary at 10:30am, passed the feeding time, so I missed the orangutan sanctuary, which was really disappointing.