Guest User
March 21, 2024
I do want to share my dissatisfaction with the Borneo Nature Lodge service and miscommunication I experienced. My understanding was it seemed every other group staying there had a boatman and a guide. I was only provided a boatman. When I checked in, no one explained to me that a button needed to be pressed outside of the bathroom for hot water in the shower, which caused me to take an extremely cold shower. I was told the last evening, 30 min before the tour that I had an evening cruise and was told that my transportation would be picking me up the following day at 10am and to be ready by 9:50am. I had gotten up early to attempt to pay extra to search for the elephants, but at that time there was no available boats. I had decided to go ahead and have breakfast and make my way back to my room. At 7:40am, I got a knock on my room door that the transport has arrived. I had to take a few more minutes to get everything together. I was unaware that I needed to pay a tourism tax. So I paid and was rushed to the jetty. The transportation got me to the orangutan sanctuary at 10:30am, passed the feeding time, so I missed the orangutan sanctuary, which was really disappointing.