Kingston B&Bs

What is most important to me when I go to a hotel, is the experience. Rok Hotel Kingston went above and beyond to make sure that I had the best experience possible. Some of the team that contributed to making my stay most enjoyable, Monife - Front Office Agent, Keenan the Head Chef, who went above and beyond to making sure that my Father and I had the best possible lunch experience. Stacy Ann - Dining Room Server, smiled, served and made sure that we enjoyed our meal, Nickesha - Front Office Manager reached out to make sure that ALL was ok, Shantol was our bartender who surprised us with delicious and flavorful beverages. Rarely do you experience so many employees in one place making sure that you are having the best time, and I highly recommend this hotel for your getaway needs. BRAVO Rok Hilton staff!! Well done.

First time ever in a Kingston hotel (came for Independence celebrations) and I absolutely fell in love. You are greeted at the entrance with a car that is the same make and model of one driven by James Bond. It's pretty cool and the outside of the hotel is gorgeous, so it just adds to the class. Jhonelle and Janelle at the front desk made a hectic check-in with 6 adults, a baby, and 12 bags, a breeze. They smiled and laughed at my jokes (bless them) and handled it all with grace. They also came to my assistance a few times within the two night stay (giving directions, replacing lost keys, etc). The breakfast in the morning was probably one of the best I've had in a Jamaican hotel. Owen, who was on the breakfast staff, was attentive and helped my husband and I squeeze our over-sized stroller into a corner. He was extremely mindful and helpful throughout the breakfast. The hotel was close to a lot in Kingston and our room was exceptionally clean. There were two pools; the Sky Pool (for Instagram) and the Cabana Pool, which was just a very nice pool. The Sky Bar and Pool were gorgeously lit and made the background of some great pictures at night. Their staff, as well, were pretty nice. Miguel had the pleasure of getting our bags out of our rooms. He will also laugh at your jokes and win all the lines in bag Tetris while efficiently getting you out. If I ever needed to recommend a place in Kingston, it would definitely be here.

I visited for 2 weeks and I loved the peace and tranquility of the environs at The R Hotel. A small hotel, but cozy. Breakfast was served every morning and let me tell you, the food was delicious. The staff were very friendly and proficient. I will definitely return.

We had an unplanned stay at the Knutsford in early March, after being the victims of an apartment rental scam. We were driving around, trying to find a place to stay, and stopped at the Knutsford. My daughter and I walked into the lobby and were greeted by Sonnette at the front desk. She listened to our story and then: showed us a room; called two other hotels (not linked to the Knutsford) to check on availabilities; and - finally - when we returned after visiting the other hotels, put us in a fantastic room that was just perfect for us. She did all of this with a smile, as though it were the most natural thing in the world to help us out. Thank you, Sonnette! Throughout the rest of our stay, other staff at the reception, in the restaurant, and in the parking lot were also lovely. We stayed in the newly renovated section of the hotel that is right beside the pool. The room was clean and well appointed, the pool was perfect, and the food in the restaurant was excellent. We'll definitely be back!

I had such a good time at AC! We went for some drinks—New York Sour and Espresso Martinis—which were so, so delicious and met a gracious server by the name of Shaair Smith. Super personable, gave us a lot of great laughs and extremely funny. Can't wait to visit AC again for more good times.

With a stay at Hotel Four Seasons in Kingston (New Kingston), you'll be within a 5-minute drive of Bob Marley Museum and Peter Tosh Museum. This hotel is 9.6 mi (15.5 km) from Jamaica Beaches and 0.7 mi (1.1 km) from Devon House.Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars. A complimentary continental breakfast is served daily from 7:00 AM to 10:30 AM.Featured amenities include complimentary wired internet access, a computer station, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers.

I enjoyed my stay here. Staff was very friendly and helpful. Room was clean, bed comfortable. I am a picky eater but breakfast was good. Will definitely stay again

From the moment of making our reservation, this hotel was very accommodative. Provided extra information on the Jamaica Carnival - thank you Farah! Monique was very professional in chec king us in. The ladies in the Housekeeping Department were very great & attentive to our needs. Paulette went above & beyond to ensure we had all we needed for a great trip! Kudos to all! Keep on striving for excellence!!!

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldn’t ignore the AAA Four Diamond award on full display in the main dining area. It’s important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers’ service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didn’t reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldn’t be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and I’m pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.