Humber Lofts Apartments

Nice enough hotel, please be aware that the contact number you are given for help throughout your stay will not be answered out of office hours. Smart tv apps won't work due to some internal internet settings. Oven was dirty and door handle on bathroom hanging off meant couldn't close bathroom door. Not great from what is meant to be a luxury service

One of the worst customer service experiences ever. Although the apartment was lovely, the app that lets you open the front door as well as apartment door kept crashing. At one point there was a group of people stuck outside the building at 9pm, in the rain, not able to get in. When we called customer services, they were no help at all. This happened 3 times during my stay and they have accused me of making fake allegations that it was not the case. They are not returning our holding deposit either and are refusing to respond.

We were in Apartment 8 at Humber Loft Apartments. The location is perfect but unfortunately it’s the only positive of our one night stay. The condition of the apartment is below par to say the least. All of the walls are scuffed or stained to varying degrees, both inside the apartment and in the hallway / staircase areas. Wear and tear is to be expected, but not to this extent. It wouldn’t take much to address this and make the apartment look more appealing. This makes it feel rundown and points to a lack of care. The sofa is incredibly uncomfortable, rock solid and not ideal for relaxing and watching the TV. The TV is at floor level which they say is shown on their pictures, but the positioning is baffling. We have never seen anything like it. The living room and kitchen area has all the hallmarks of a student halls with how basic it is. The chairs provided were stained and covered in crumbs. We had towels provided, one of which was stained. The bed was good sized but uncomfortable, with a lumpy quilt cover and one pillow each. The bathroom is tiny but adequate, although we had a significant issue with the toilet not flushing properly. We noticed this before going out at night, therefore the situation didn’t favour us escalating this problem because we had plans. Upon returning late evening, the toilet wouldn’t empty. Attempts to flush resulted in contents rising to the top of the bowl and unable to fully clear by the time of departure. We weren’t going to attempt to fix this problem ourselves or clean the toilet (impossible under the circumstances) as the owners later suggested we should have done. Our bigger problems began after check-out where we had left our feedback through the internal email the owners sent. We were accused of having a lack of respect for the apartment due to how we ‘left the toilet’, given it wouldn’t flush properly and we have attempted to clear it god knows how many times in the morning. We were accused of breaking a bowl, the evidence they sent shows a bowl that was chipped. However, we used no cutlery or crockery during our one night stay. We had no need to use anything because we had plans in the city for food and drinks. This accusation was out of order, either it hasn’t been picked up before we stayed or there’s an element of foul play involved. We were told that leaving the windows open, that are on security latches which open a few centimetres, was against the terms and conditions. Despite the very same windows being open when we arrived in the apartment and the room being red hot in the morning. Therefore we wanted to let air in and leave the apartment how we entered it. We were also accused of leaving the lights on upon departure, another accusation that is untrue and also completely unnecessary because it was well lit by the natural light in the morning. Despite trying to discuss over email and provide feedback, the recipient on behalf of Humber Loft Apartments was abrasive and lacking any ounce

Booked a overnight stay here, location was great, short walk to bars, shops ect, apartment was lovely and clean, sheets and towels fresh and clean, everything we needed for our stay was provided, Anna (sorry if I spelt it wrong! ) was on hand to answer our questions, and direct us to where we wanted to go, 4 of us shared a apartment and there was plenty of room, we are planning another weekend here when the weather warms up so we can explore more of Hull. Thank you

Disappointed to discover on arrival that both our bedroom windows were shrouded by scaffolding on the exterior. And there were notices in all the public areas advising of building work. And indeed every morning on the dot of 8am loud drilling and banging started. Wrote to complain on our return only to be told that there was notification on the check-in form, which I have to confess we never saw. But the point I made was why only inform customers of scaffolding and building work AFTER they have booked and paid and just prior to check-in; this notice should have appeared on the company website so one was aware BEFORE booking. Did not get satisfactory response, in fact in my opinion the response was rude and aggressive. So unnecessary. In addition the bathroom was very small (toilet butts right up against sink). Towels are small and the coffee supplied sachets of Nescafe! Unusual not to have pod coffee machine these days

Strongly recommend nobody stays here. I stayed here with my partner in May and a few days later was told they are keeping my £100 deposit. They made up that I smoked in the room and took some pictures of old cigarettes outside the window so they could keep the deposit and make extra money for themselves. I have never smoked in my life and never will. Please do not stay here or they will take your money.