Guest User
March 27, 2025
Originally booked Dudley town centre family room as a birthday surprise for my partner and her daughter, who is severely autistic. Planned for this hotel as we were visiting Dudley zoo castle next day. All a surprise.. however when we arrived late from Liverpool we discovered travelodge had outbooked us and there was no room available for us. This was 1.10 am, my step daughter didn’t understand this and kept wanted to get out the car and go to bed. This hotel was deliberately booked for its location we were then sent to Kingswinford travel lodge finally getting into our room at 2.15 am. After climbing up two flights of stairs with our luggage and directing my over tired and anxious step daughter. Travelodge ruined my plans for a surprise birthday night and next day as my step daughter’s mood was affected by their mess up.